CarMax

4 days ago

Customer Service Consultant - Raleigh (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the link between customers’ at-home and in-store CarMax experiences, handling inbound requests online and by phone. Guide customers using CarMax inventory knowledge, support them through sales and appraisals, and help arrange finance applications and vehicle delivery. Work in a high-energy team environment to meet sales targets while delivering an iconic customer experience, and expand your skills as you mentor others.

Location: Raleigh

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Connect with inbound customers online and over the phone to understand what they need for their next car purchase.
•Use knowledge of the CarMax inventory to guide customers toward vehicles that meet their needs.
•Guide customers through each step from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
•Ensure a seamless transition from online to in-store purchasing for an iconic customer experience.
•Acquire the Automotive Sales Persons License in specific states; may require testing and travel where physical presence is requested.

Pay and Benefits

Salary: USD 20.7 - 31.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Sales and customer service experience (retail preferred).
•Thrive in a fast-paced sales environment with high self-motivation to meet performance goals.
•Strong listening and customer focus, with strong written and verbal communication skills.
•Ability to learn and master new technologies with strong computer skills.
•Open availability for shifts including nights, weekends, and holidays; candidates must live within 100 miles of the Customer Experience Center location.

Experience:RetailSales

Skills:ListeningCustomer focusSelf-motivationWritten communicationVerbal communication

Company Brief

CarMax

Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Richmond, United States

Founded: 1993

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

CarMax

4 days ago

Customer Service Consultant - Raleigh (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Raleigh

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Connect with inbound customers online and over the phone to understand what they need for their next car purchase.
•Use knowledge of the CarMax inventory to guide customers toward vehicles that meet their needs.
•Guide customers through each step from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
•Ensure a seamless transition from online to in-store purchasing for an iconic customer experience.
•Acquire the Automotive Sales Persons License in specific states; may require testing and travel where physical presence is requested.

Pay and Benefits

Salary: USD 20.7 - 31.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Sales and customer service experience (retail preferred).
•Thrive in a fast-paced sales environment with high self-motivation to meet performance goals.
•Strong listening and customer focus, with strong written and verbal communication skills.
•Ability to learn and master new technologies with strong computer skills.
•Open availability for shifts including nights, weekends, and holidays; candidates must live within 100 miles of the Customer Experience Center location.

Experience:RetailSales

Skills:ListeningCustomer focusSelf-motivationWritten communicationVerbal communication

Company Brief

CarMax

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Richmond, United States

Founded: 1993

Website LinkedIn