Security Problem Management Principal

Salesforce
United States
Full timeUSD 197,300 - 313,700 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsSkills: ["Program management","Structured problem-solving","Communication","Stakeholder influence","Judgment"]

Own the end-to-end security problem management lifecycle by identifying systemic security problems, performing root-cause analyses, and driving corrective and preventive actions to closure. Work cross-functionally with Security, Engineering, Infrastructure, Product, and Risk teams to distinguish root causes from symptoms, validate remediation effectiveness, and reduce recurrence. Build metrics and reporting for leadership, improve problem-management processes and tooling, and maintain alignment with security policies, risk requirements, and regulatory obligations.

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FursaFursa
Salesforce
Salesforce
4 days ago

Security Problem Management Principal

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end security problem management lifecycle by identifying systemic security problems, performing root-cause analyses, and driving corrective and preventive actions to closure. Work cross-functionally with Security, Engineering, Infrastructure, Product, and Risk teams to distinguish root causes from symptoms, validate remediation effectiveness, and reduce recurrence. Build metrics and reporting for leadership, improve problem-management processes and tooling, and maintain alignment with security policies, risk requirements, and regulatory obligations.
Location: United States
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own the end-to-end security problem management lifecycle from problem identification through closure and effectiveness validation.
  • •Identify recurring incidents, control failures, vulnerabilities, and operational trends requiring deeper investigation.
  • •Facilitate root-cause analyses and post-incident reviews using structured methods such as five whys, fault-tree analysis, and causal analysis.
  • •Create and maintain problem records with impact, contributing factors, root cause, risk, corrective actions, owners, and deadlines; track actions to completion and escalate when blocked or overdue.
  • •Develop metrics and reporting for senior leadership, improve problem-management processes and governance, and validate remediation effectiveness to prevent recurrence.

Pay and Benefits

Salary: USD 197,300 - 313,700 annually
Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •10+ years of experience in cybersecurity, security operations, incident response, problem management, risk management, reliability engineering, or a related discipline.
  • •Strong understanding of security incidents, vulnerabilities, controls, threat scenarios, and technical risk.
  • •Demonstrated experience facilitating root-cause analyses and post-incident reviews.
  • •Ability to translate complex technical findings into clear business risks, decisions, and actions.
  • •Strong program-management skills, including ownership tracking, prioritization, dependency management, and executive communication.
Experience:10+ yearsCybersecuritySaaSEnterprise technology
Skills:Program managementStructured problem-solvingCommunicationStakeholder influenceJudgment
Certifications:CISSPCISMCRISCGIACPMP
Tech Stack:Five whysFault-tree analysisNIST CSFNIST 800-61ISO 27001ITIL

Eligibility

Nationality:US National
Security Clearance:Moderate Public Trust

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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