Technical Account Manager - Remote

Zoom Video Communications
United States
Workplace: RemoteFull timeUSD 76,800 - 186,200 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Ownership","Customer advocacy"]

Serve as an individual contributor in Zoom’s Pooled Technical Account Management team, acting as a trusted technical resource for a broad portfolio of customers. Use deep knowledge of Zoom Workplace, video collaboration, and audio solutions to guide integrations, troubleshoot complex issues, and drive timely escalations. Represent the customer internally, influence product and process decisions, and track metrics to improve outcomes and communication.

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Zoom Video Communications
Zoom Video Communications
1 day ago

Technical Account Manager - Remote

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Last checked: 10 hours agoStatus: Live

Job Summary

Serve as an individual contributor in Zoom’s Pooled Technical Account Management team, acting as a trusted technical resource for a broad portfolio of customers. Use deep knowledge of Zoom Workplace, video collaboration, and audio solutions to guide integrations, troubleshoot complex issues, and drive timely escalations. Represent the customer internally, influence product and process decisions, and track metrics to improve outcomes and communication.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a technical subject matter expert on Zoom architecture, video collaboration, and audio solutions to elevate the customer experience.
  • •Own escalation pathways for complex technical challenges, ensuring timely resolution and clear communication with customers and internal teams.
  • •Deliver technical consultations on architecture integration and service optimization to help customers unlock the value of Zoom Workplace.
  • •Represent the voice of the customer internally by surfacing business priorities and influencing product and process decisions.
  • •Track and share relevant metrics with TAM leadership to inform process improvements and communicate program updates.

Pay and Benefits

Salary: USD 76,800 - 186,200 annually

Key Requirements

  • •Bachelor’s degree in Engineering, Computer Science, or related field, or equivalent experience.
  • •3+ years in a client-facing technical role, with experience in technical customer support or account management.
  • •Solid understanding of IP Telephony, SIP or H.323, and audio/video codecs, including hands-on troubleshooting of network issues (firewalls, NAT).
  • •Experience with UDP/TCP/IP networking, network topology, and telecommunications architecture (PBX, carriers, VoIP).
  • •Proficiency with video conferencing or unified communications platforms such as Cisco/Tandberg, Polycom, Lifesize, or Microsoft Teams/Office 365.
Experience:3+ yearsUnified communicationsVideo conferencingIP telephony
Education:Bachelor's
Skills:CommunicationProblem-solvingOwnershipCustomer advocacy
Tech Stack:Zoom WorkplaceZoom Contact CenterZoom PhoneZoom EventsZoom AppsZoom RoomsZoom WebinarsIP TelephonySIPH.323Audio/Video codecsUDPTCP/IPNATFirewallsNetwork topologyPBXCarriersVoIPCisco/Tandberg

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn