IT Technology Services Senior Specialist - SAP HANA DBA (Bangalore, IN, 560066)

SAP
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer service focus","Analytical thinking","Solution-oriented thinking","Communication skills","Networking skills"]

Safeguard and optimize strategic customers’ SAP Enterprise Cloud Services by delivering day-to-day database administration across SAP HANA (and related platforms). Own service quality via KPI/SLA tracking, participate in major incident handling, and drive rapid escalation response. Perform root-cause analysis, proactive alert review, performance optimization, and corrective action planning. Coordinate across internal teams and implement continuous improvement, including automation enhancements and operational stability initiatives.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SAP
SAP
2 hours ago

IT Technology Services Senior Specialist - SAP HANA DBA (Bangalore, IN, 560066)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Safeguard and optimize strategic customers’ SAP Enterprise Cloud Services by delivering day-to-day database administration across SAP HANA (and related platforms). Own service quality via KPI/SLA tracking, participate in major incident handling, and drive rapid escalation response. Perform root-cause analysis, proactive alert review, performance optimization, and corrective action planning. Coordinate across internal teams and implement continuous improvement, including automation enhancements and operational stability initiatives.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure day-to-day quality service delivery by defining, tracking, and achieving service KPIs and SLAs for SAP Enterprise Cloud Services customers.
  • •Handle major incidents and troubleshoot service request failures, downtime extensions, and long-running incidents within SLA/KPI thresholds.
  • •Perform proactive alert analysis to maintain system stability, and conduct root-cause analysis for failures, outages, and performance issues.
  • •Develop corrective action plans and mitigation steps, including continuous improvement initiatives to address customer pain points and enhance service delivery.
  • •Coordinate and orchestrate work across teams, and streamline standard operating procedures through automation enhancements and operational on-demand services.
Travel: Low travel

Key Requirements

  • •10+ years of related professional experience in database administration and global operations.
  • •Expert-level hands-on experience as a Database Administrator with SAP HANA (and related platforms like ASE).
  • •Strong background in critical situation handling and service delivery under KPI/SLA targets.
  • •Knowledge of security, backup and recovery, performance tuning, high availability, disaster recovery, system copies, and replication.
  • •Experience with problem management and root-cause analysis methodologies, plus database platform certification.
Education:Bachelor's
Skills:Customer service focusAnalytical thinkingSolution-oriented thinkingCommunication skillsNetworking skills
Certifications:Database platform certification
Tech Stack:SAP HANASAP ASEMicrosoft SQL Server (MSSQL)Microsoft AzureAWSGCPAutomationScripting

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor