NTT

3 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Drive revenue through high-volume outbound calls to Canada-based prospects and existing customers. Promote telecom products and retention offers, understand customer needs, and recommend tailored solutions through consultative selling. Manage objections professionally, meet daily/weekly/monthly sales targets, and maintain accurate CRM records while following scripts, quality, and process standards. Work onsite with a US–Canada night shift aligned to North American time zones.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products such as plans, upgrades, bundles, and retention offers.
•Understand customer needs and recommend tailored solutions.
•Achieve daily, weekly, and monthly sales targets while handling objections and rejections.
•Maintain accurate CRM records (calls, conversions, follow-ups) and ensure compliance with scripts and quality standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

•0–2 years of experience (freshers welcome), with BPO/sales preferred.
•Strong communication with a neutral/clear English accent.
•Sales mindset with persuasive ability and active listening.
•Resilience and ability to handle rejection professionally.
•Basic system/CRM handling skills.

Experience:0BPOSales

Education:Bachelor's

Skills:CommunicationPersuasionActive listeningCustomer empathyResilience

Languages:English

Tech Stack:CRMSystems

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT