Guest Services Executive - Spa - Jumeirah Zabeel Saray

Jumeirah
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Personalization","Problem-solving","Privacy protection"]

Deliver warm, personalized guest service for Talise Ottoman Spa, including greeting and assisting guests, explaining and upselling spa facilities and services, and ensuring guests are directed to treatments. Handle calls and emails professionally, schedule spa reservations, and coordinate service delivery. Maintain accurate logs, protect guest privacy, process payments securely, and resolve guest complaints while following departmental safety and service standards.

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FursaFursa
Jumeirah
Jumeirah
1 month ago

Guest Services Executive - Spa - Jumeirah Zabeel Saray

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver warm, personalized guest service for Talise Ottoman Spa, including greeting and assisting guests, explaining and upselling spa facilities and services, and ensuring guests are directed to treatments. Handle calls and emails professionally, schedule spa reservations, and coordinate service delivery. Maintain accurate logs, protect guest privacy, process payments securely, and resolve guest complaints while following departmental safety and service standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome guests and members, greet guests, and explain and upsell spa facilities and services.
  • •Answer incoming phone calls within 3 rings and respond to emails professionally while following communication standards.
  • •Deliver friendly, personalized service by anticipating needs, directing guests to treatment locations, and connecting them with the right service.
  • •Schedule spa reservations and coordinate staff schedules to ensure prompt service delivery.
  • •Maintain knowledge of facilities and programs, record requests/complaints/logbook entries, process payments securely, protect guest privacy, and resolve complaints promptly.

Pay and Benefits

Perks:Health InsurancePaid LeaveLife InsuranceFlights HomeF&b Benefits

Key Requirements

  • •Minimum two years’ experience in hospitality or guest service-related work.
  • •Minimum two years of experience in retail/cash handling.
  • •Experience in a spa environment preferred.
  • •Experience working with B4T, and Opera preferred but not required.
  • •Proficient in English (read/write/speak); additional language (Russian, German, French, or Arabic) preferred.
Experience:2+ yearsHospitalityGuest servicesRetail
Education:Bachelor's
Skills:CommunicationCustomer servicePersonalizationProblem-solvingPrivacy protection
Languages:EnglishRussianGermanFrenchArabic
Tech Stack:B4TOperaPOSMicrosoft Office

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn