Senior Business QA Manager

HSBC
Hong Kong
Workplace: HybridFull timeFunction: QA, Test & Release EngineeringSkills: ["Communication","Relationship management","Escalation handling","Resilience","Self-motivation"]

Lead and evolve the Business QA function for Global Change Execution, driving quality of digital deliverables across markets. Provide strategic leadership for a horizontal testing capability spanning internal teams and vendor engagements, while building and supervising a high-performing team. Oversee delivery production line activities (development, testing, implementation), support business acceptance, and guide the transition to Agile ways of working. Manage governance, risks, and customer-focused quality outcomes.

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FursaFursa
HSBC
HSBC
2 months ago

Senior Business QA Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and evolve the Business QA function for Global Change Execution, driving quality of digital deliverables across markets. Provide strategic leadership for a horizontal testing capability spanning internal teams and vendor engagements, while building and supervising a high-performing team. Oversee delivery production line activities (development, testing, implementation), support business acceptance, and guide the transition to Agile ways of working. Manage governance, risks, and customer-focused quality outcomes.
Location: Hong Kong
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide strategic leadership for a robust horizontal testing capability, overseeing internal staff and vendor engagements across multiple initiatives and markets.
  • •Build, lead, and directly supervise the Business QA teams to ensure alignment with organizational goals, serving as the escalation point for project issues.
  • •Support the delivery production line (development, testing, and implementation) to ensure digital deliverables meet business requirements and are fit for release to customers.
  • •Contribute to the delivery of Global Change Execution programmes and oversee business acceptance activities for customer and staff-facing applications.
  • •Lead the transition to Agile methodologies within the Business QA discipline and operate within Business QA governance structures to manage risks and compliance.

Key Requirements

  • •Strong knowledge of Agile delivery methodologies and the role of QA within them.
  • •Deep understanding of testing processes and practices with a proven track record of delivering quality outcomes.
  • •Experience in customer-focused organizations, particularly in digital transformation or change management.
  • •Demonstrated ability to lead and develop high-performing teams with strong performance management skills.
  • •Experience in process improvement and LEAN thinking methodologies.
Experience:Digital transformationChange management
Skills:CommunicationRelationship managementEscalation handlingResilienceSelf-motivation
Languages:EnglishChinese
Tech Stack:AgileDevOpsLEANCross-browser testingDevice coverage

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn