Customer Service Representative I

Global Payments
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Problem solving","Attention to detail","Communication"]

Handle Level 1 customer inquiries related to payments and accounts through phone, email, SMS, and chat, following established service standards. Resolve routine requests such as card activations and customer information updates using simple GUI systems, entering data into provided client systems. Diagnose basic issues with a decision tree and escalate unresolved cases to more experienced representatives or designated technical/service departments. Build product knowledge for a limited set of assigned clients.

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FursaFursa
Global Payments
Global Payments
1 month ago

Customer Service Representative I

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 39 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle Level 1 customer inquiries related to payments and accounts through phone, email, SMS, and chat, following established service standards. Resolve routine requests such as card activations and customer information updates using simple GUI systems, entering data into provided client systems. Diagnose basic issues with a decision tree and escalate unresolved cases to more experienced representatives or designated technical/service departments. Build product knowledge for a limited set of assigned clients.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • ā€¢Respond to customer inquiries by phone, email, SMS, and chat to resolve problems according to organizational service standards.
  • ā€¢Handle Level 1 requests related to payments and accounts, including card activations and name/address updates for assigned customers.
  • ā€¢Use simple GUI interfaces and established documentation/processes to provide standardized responses.
  • ā€¢Enter required customer data into client-provided systems and databases.
  • ā€¢Use a provided decision tree to determine basic issue causes and escalate unresolved cases to more experienced representatives or designated departments for further investigation.

Key Requirements

  • ā€¢Minimum high school education (bachillerato) or equivalent.
  • ā€¢Comfort providing customer support via phone.
  • ā€¢Ability to work onsite in Santa Feā€“Cuajimalpa.
  • ā€¢Ability to use a computerized data-entry system or other relevant applications.
  • ā€¢Willingness to learn client products, policies, procedures, and compliance guidelines for assigned customers.
Education:High School
Skills:Customer serviceProblem solvingAttention to detailCommunication
Tech Stack:GUIComputerized data entrySMSChat

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn