Salesforce

6 days ago

Risk Program Manager, Digital Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead end-to-end digital intervention programs for at-risk Slack customers, designing and executing multi-channel communications through Success Bot and email. Define customer risk journeys and segments using product usage, health scores, behavior signals, and attrition models, then build scalable interventions to reduce attrition, prevent avoidable support cases, and accelerate adoption. Partner with Data Science and analytics teams to improve telemetry and deliver executive-ready dashboards and program readouts up to SVP.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Own the digital risk intervention strategy for the Slack DS team, designing, launching, and iterating on scalable programmatic communications.
•Define customer risk for Slack Digital Success by establishing risk journeys and intervention strategies based on deviations from the ideal journey.
•Segment customers at risk using signals from product usage, health scores, customer behavior, and attrition models to trigger timely interventions.
•Build and manage multi-channel risk programs across Success Bot and email, from concept through launch, measurement, and optimization.
•Develop the program measurement framework, create executive-ready dashboards, and track outcomes such as attrition, case prevention, and product adoption.

Key Requirements

•3–5 years of experience in program management, customer success, lifecycle marketing, customer lifecycle strategy, or digital customer engagement.
•Independently own end-to-end programs from strategy and design through execution, measurement, and continuous optimization.
•Exceptional analytical skills to interpret complex datasets, identify trends, and communicate business conclusions via executive-level reporting.
•Strong cross-functional collaboration and ability to influence across multiple teams.
•Comfortable operating in ambiguity, building new programs, creating structure, and defining best practices.

Experience:3-5 yearsCustomer successDigital customer engagementProgram management

Skills:Analytical skillsCross-functional collaborationInfluenceSelf-starterWritten and verbal communication

Tech Stack:SlackSuccess BotEmailSalesforce Marketing CloudSlackbotCanvasListsWorkflowsAutomationDashboardsIn-app messaging

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

6 days ago

Risk Program Manager, Digital Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Own the digital risk intervention strategy for the Slack DS team, designing, launching, and iterating on scalable programmatic communications.
•Define customer risk for Slack Digital Success by establishing risk journeys and intervention strategies based on deviations from the ideal journey.
•Segment customers at risk using signals from product usage, health scores, customer behavior, and attrition models to trigger timely interventions.
•Build and manage multi-channel risk programs across Success Bot and email, from concept through launch, measurement, and optimization.
•Develop the program measurement framework, create executive-ready dashboards, and track outcomes such as attrition, case prevention, and product adoption.

Key Requirements

•3–5 years of experience in program management, customer success, lifecycle marketing, customer lifecycle strategy, or digital customer engagement.
•Independently own end-to-end programs from strategy and design through execution, measurement, and continuous optimization.
•Exceptional analytical skills to interpret complex datasets, identify trends, and communicate business conclusions via executive-level reporting.
•Strong cross-functional collaboration and ability to influence across multiple teams.
•Comfortable operating in ambiguity, building new programs, creating structure, and defining best practices.

Experience:3-5 yearsCustomer successDigital customer engagementProgram management

Skills:Analytical skillsCross-functional collaborationInfluenceSelf-starterWritten and verbal communication

Tech Stack:SlackSuccess BotEmailSalesforce Marketing CloudSlackbotCanvasListsWorkflowsAutomationDashboardsIn-app messaging

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor