Customer Specialist

CarMax
Mississippi
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first used car experience by guiding customers through sales, vehicle appraisals, test drives, and financing applications. Assess vehicle condition, document findings for Buyers, and support inventory check-in and scanning/reconciliation. Perform cosmetic inspections, handle administrative paperwork and payments, and coordinate service appointments by reviewing repair order invoices for accuracy. Follow CarMax EH&S requirements while maintaining an organized, detail-focused work area.

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CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Deliver a customer-first used car experience by guiding customers through sales, vehicle appraisals, test drives, and financing applications. Assess vehicle condition, document findings for Buyers, and support inventory check-in and scanning/reconciliation. Perform cosmetic inspections, handle administrative paperwork and payments, and coordinate service appointments by reviewing repair order invoices for accuracy. Follow CarMax EH&S requirements while maintaining an organized, detail-focused work area.
Location: Mississippi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver an iconic customer-first experience.
  • •Assess vehicle condition accurately, document appraisal details, and communicate findings to Buyers.
  • •Support inventory processes including check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Provide exceptional customer service while guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and document details for appraisals and communication to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards and complete administrative tasks (reports, paperwork, audits, payments).
  • •High School Diploma (or equivalent) and a valid driver’s license; ability to lift up to 25 lbs and accurately read/transcribe data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn