CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Deliver a customer-first experience by guiding customers through buying, selling, test drives, and financing applications. Support appraisals with accurate vehicle condition assessments and document findings for Buyers. Help run inventory and quality processes, handle customer paperwork and payments, and coordinate service appointments while reviewing repair order invoices for billing accuracy. Maintain a clean, safe work area and follow CarMax EH&S requirements in a fast-paced environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Assess vehicle condition accurately, document details for appraisals, and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
•Handle administrative tasks and coordinate service appointments, including reviewing repair order invoices for billing accuracy and following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly

Perks:Paid SickPaid LeaveHoliday

Key Requirements

•Strong communication skills with confidence representing CarMax and its products.
•Build lasting customer relationships and create win-win solutions.
•Demonstrate integrity, respect, and teamwork in a fast-paced environment.
•Balance customer needs with business goals and follow processes accurately with attention to detail.
•High School Diploma (or equivalent) and a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.

Education:High School

Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail

Licenses:Valid driver's license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Assess vehicle condition accurately, document details for appraisals, and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
•Handle administrative tasks and coordinate service appointments, including reviewing repair order invoices for billing accuracy and following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly

Perks:Paid SickPaid LeaveHoliday

Key Requirements

•Strong communication skills with confidence representing CarMax and its products.
•Build lasting customer relationships and create win-win solutions.
•Demonstrate integrity, respect, and teamwork in a fast-paced environment.
•Balance customer needs with business goals and follow processes accurately with attention to detail.
•High School Diploma (or equivalent) and a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.

Education:High School

Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail

Licenses:Valid driver's license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website