Helpdesk Associate - ITIL

Provide frontline service desk support in a 24x7 environment, addressing customer requests and issues with strong comprehension and written communication. Support day-to-day helpdesk operations using basic technical troubleshooting skills, while ensuring excellent customer-handling. This Grade-4 service desk role is for a graduate with 4–5 years of SD experience, including experience handling a team, and comfort with rotational shifts.