Customer Success Manager - Key

SugarCRM
United States
Workplace: RemoteFull timeUSD 70,000 - 90,000 annuallyFunction: Customer Success & Account ManagementExperience: 4-7 yearsSkills: ["Communication","Customer-centric mindset","Resilience","Team collaboration"]

Own the post-sale lifecycle for assigned SaaS B2B accounts, building trusted relationships and guiding customers to maximize value and long-term satisfaction. Drive renewals by mitigating churn risk, while identifying upsell and cross-sell opportunities across existing portfolios. Use client data and adoption metrics to spot account health trends and tailor strategies. Collaborate cross-functionally with sales, product, and support while acting as the customer voice to inform company improvements.

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FursaFursa
SugarCRM
SugarCRM
15 hours ago

Customer Success Manager - Key

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own the post-sale lifecycle for assigned SaaS B2B accounts, building trusted relationships and guiding customers to maximize value and long-term satisfaction. Drive renewals by mitigating churn risk, while identifying upsell and cross-sell opportunities across existing portfolios. Use client data and adoption metrics to spot account health trends and tailor strategies. Collaborate cross-functionally with sales, product, and support while acting as the customer voice to inform company improvements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong relationships with key stakeholders, acting as a trusted advisor for maximizing customer impact.
  • •Own the end-to-end post-sale lifecycle, ensuring timely renewals, driving retention strategies, and mitigating churn risks.
  • •Identify and execute upsell and cross-sell opportunities within existing client portfolios.
  • •Use client data and analytics to track account health, adoption, and usage patterns to proactively address challenges.
  • •Collaborate cross-functionally with sales, product, and support while serving as the voice of the customer internally.

Pay and Benefits

Salary: USD 70,000 - 90,000 annually
Perks:Health Insurance401kPaid LeaveParental LeavePet InsuranceTravel AllowanceLearning BudgetAnnual Bonus

Key Requirements

  • •4-7 years of experience in customer success, account management, or client-facing sales with responsibility for renewals, retention, and expansion in a SaaS B2B environment.
  • •Demonstrated ability to build long-lasting client relationships and deliver value-added, consultative guidance on business process improvements through technology.
  • •Experience driving upsell and cross-sell opportunities and understanding how to leverage customer relationships to grow revenue and meet KPIs.
  • •Strong communication skills across all levels, including C-suite executives, both verbally and in writing.
  • •Resilience in a dynamic environment, managing multiple priorities while delivering results with a positive, proactive attitude.
Experience:4-7 yearsSaaSB2B
Skills:CommunicationCustomer-centric mindsetResilienceTeam collaboration

Company Brief

SugarCRM
Provides customer relationship management (CRM) software and cloud-based sales, marketing, and service automation solutions for mid-market and enterprise customers, with on-premise and SaaS deployment options.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Cupertino, United States
Founded: 2004
WebsiteLinkedIn