U.S. Bancorp

2 weeks ago

Customer Experience Insights Consultant – Business Banking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Translate customer data and Voice of Customer feedback into actionable insights that improve Business Banking client experience. Partner with cross-functional business, product, and operations teams to identify trends, root causes, and opportunities, then track initiative outcomes. Build and maintain dashboards, reporting, and executive-ready presentations using tools like Tableau, Power BI, and Qualtrics (or similar) to help stakeholders make measurable, customer-centric decisions.

Location: Minneapolis, Atlanta, Chicago, Charlotte

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Analyze customer data, feedback, and behavioral trends to generate insights for Business Banking initiatives.
•Partner with stakeholders across business, product, and operations to translate insights into actionable recommendations.
•Support execution of customer experience initiatives by providing data-driven guidance and tracking outcomes.
•Develop and maintain reporting, dashboards, and presentations communicating customer insights and performance metrics.
•Identify patterns, risks, and opportunities; synthesize qualitative and quantitative data to uncover root causes and prioritize improvements.

Pay and Benefits

Salary: USD 119,765 - 140,900 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeaveParental LeaveAdoption Assistance

Key Requirements

•Master’s degree, or equivalent work experience.
•10+ years of experience in project management activities.
•Experience analyzing customer experience (CX), client journeys, or Voice of Customer (VoC) data, including tools like Qualtrics (or similar).
•Advanced data visualization skills (e.g., Tableau, Power BI) with the ability to deliver executive-ready storytelling.
•Strong ability to integrate qualitative and quantitative insights and translate complex data into concise, actionable recommendations.

Experience:Customer experience (CX)Voice of Customer (VoC)Financial servicesBusiness banking

Education:Master's

Skills:AnalyticalCuriousExecution-focusedCollaborationAttention to detail

Tech Stack:QualtricsTableauPower BI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

U.S. Bancorp

U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor

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U.S. Bancorp

2 weeks ago

Customer Experience Insights Consultant – Business Banking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Minneapolis, Atlanta, Chicago, Charlotte

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Analyze customer data, feedback, and behavioral trends to generate insights for Business Banking initiatives.
•Partner with stakeholders across business, product, and operations to translate insights into actionable recommendations.
•Support execution of customer experience initiatives by providing data-driven guidance and tracking outcomes.
•Develop and maintain reporting, dashboards, and presentations communicating customer insights and performance metrics.
•Identify patterns, risks, and opportunities; synthesize qualitative and quantitative data to uncover root causes and prioritize improvements.

Pay and Benefits

Salary: USD 119,765 - 140,900 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeaveParental LeaveAdoption Assistance

Key Requirements

•Master’s degree, or equivalent work experience.
•10+ years of experience in project management activities.
•Experience analyzing customer experience (CX), client journeys, or Voice of Customer (VoC) data, including tools like Qualtrics (or similar).
•Advanced data visualization skills (e.g., Tableau, Power BI) with the ability to deliver executive-ready storytelling.
•Strong ability to integrate qualitative and quantitative insights and translate complex data into concise, actionable recommendations.

Experience:Customer experience (CX)Voice of Customer (VoC)Financial servicesBusiness banking

Education:Master's

Skills:AnalyticalCuriousExecution-focusedCollaborationAttention to detail

Tech Stack:QualtricsTableauPower BI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

U.S. Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor