Pharmaceutical Customer Support Specialist

Morris & Dickson
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer-focused","Problem-solving","Organizational","Collaboration","Adaptability"]

Deliver high-quality customer support for pharmaceutical distribution products and services by resolving technical issues and ordering problems. Serve as a key contact for customers via phone, email, and ticketing systems, troubleshoot web ordering and EDI transactions, and coordinate with Sales and distribution centers. Maintain accurate documentation and compliance with DEA guidelines and safety/quality standards, follow up to confirm resolution, and continually improve the customer experience through training.

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Morris & Dickson
Morris & Dickson
1 month ago

Pharmaceutical Customer Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Deliver high-quality customer support for pharmaceutical distribution products and services by resolving technical issues and ordering problems. Serve as a key contact for customers via phone, email, and ticketing systems, troubleshoot web ordering and EDI transactions, and coordinate with Sales and distribution centers. Maintain accurate documentation and compliance with DEA guidelines and safety/quality standards, follow up to confirm resolution, and continually improve the customer experience through training.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide technical and customer support via phone, email, and ticketing systems (Freshdesk/Zendesk).
  • •Assist customers with web-based ordering systems and troubleshoot issues.
  • •Support online order portals and basic EDI transaction troubleshooting.
  • •Collaborate with Sales and distribution centers to resolve order-related issues and investigate concerns.
  • •Ensure accurate documentation and compliance with DEA guidelines, safety protocols, and quality standards, and follow up to confirm resolution.

Key Requirements

  • •2+ years of college education or relevant training in a related field.
  • •Proficiency with Windows operating systems and Microsoft Office (Word, Excel, Outlook, Teams).
  • •Familiarity with ticketing systems such as Freshdesk or Zendesk.
  • •Basic understanding of web ordering systems and EDI business transactions.
  • •Strong verbal and written communication with a customer-focused, problem-solving mindset.
Skills:CommunicationCustomer-focusedProblem-solvingOrganizationalCollaborationAdaptability
Tech Stack:WindowsMicrosoft OfficeWordExcelOutlookTeamsFreshdeskZendeskPhoneEmailTicketing systemsWeb ordering systemsEDIWindows operating systems

Company Brief

Morris & Dickson
Morris & Dickson is a pharmaceutical wholesale distributor supplying medications, health care products, and veterinary pharmaceuticals to pharmacies, hospitals, and clinics across the United States, focusing on logistics, inventory management, and customer service.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Little Rock, United States
Founded: 1929
Website