Enterprise Customer Success Manager

MariaDB
Malaysia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Relationship-building","Time management","Organization","Customer advocacy","Analytical thinking"]

Own a portfolio of enterprise customers by driving long-term success, retention, and adoption of MariaDB database solutions. Guide onboarding and best-practice implementation, set a cadence of portfolio meetings, and measure customer health and value realization. Serve as the primary escalation point, collaborate with Sales Engineers and Professional Services for upgrades and migrations, run business reviews, and champion customer needs across the business.

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FursaFursa
MariaDB
MariaDB
13 hours ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise customers by driving long-term success, retention, and adoption of MariaDB database solutions. Guide onboarding and best-practice implementation, set a cadence of portfolio meetings, and measure customer health and value realization. Serve as the primary escalation point, collaborate with Sales Engineers and Professional Services for upgrades and migrations, run business reviews, and champion customer needs across the business.
Location: Malaysia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Support customers across the lifecycle, including onboarding, adoption, expansion, retention, and advocacy.
  • •Guide new customers through MariaDB onboarding and best practices to ensure they receive value.
  • •Formulate and maintain an ongoing meeting cadence and conduct regular business reviews to align to customer goals.
  • •Proactively identify opportunities and address customer experience issues early, collaborating with Technical Support as escalation point.
  • •Coordinate upgrades, migrations, deployments, and maintenance with Sales Engineers and Professional Services, and manage customer health to meet Net Retention goals.
Travel: High travel

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •2-4 years of experience in customer-facing roles within enterprise software.
  • •Fluent in English with ability to speak and write.
  • •Represent the company professionally and credibly with strong relationship-building skills.
  • •Develop and maintain C-Level relationships and deliver custom ROI analysis for a customer portfolio.
  • •Strong understanding of customer success principles and MariaDB features, architecture, and common enterprise use cases.
Experience:2-4 yearsEnterprise software
Skills:Relationship-buildingTime managementOrganizationCustomer advocacyAnalytical thinking
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

MariaDB
Provides an open-source relational database platform and enterprise-grade database solutions, offering MariaDB Server, MariaDB SkySQL (DBaaS), and tools for high-performance, scalable data management and analytics.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series C
Headquarters: Helsinki, Finland
Founded: 2009
WebsiteLinkedIn