Okta

1 day ago

Customer Success Manager, SLED

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own customer success for Okta’s SLED sector, partnering with C-level stakeholders to drive retention, happiness, and measurable ROI. Build trusted advisor relationships, create proactive success plans and Strategic Business Reviews with clear KPIs, and mobilize cross-functional teams to resolve escalations. Identify renewal risk, collaborate on remediation, surface feedback for continuous improvement, and help customers adopt Okta’s agentic capabilities while seeking expansion opportunities.

Location: Florida, Georgia, Indiana, New Jersey, New York, Virginia, Washington

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and nurture strong customer and C-level relationships to ensure retention, happiness, and significant ROI.
•Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
•Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
•Gather and surface customer feedback to drive continuous improvement and identify what needs to evolve.
•Identify renewal risk, collaborate to remediate, ensure successful renewals, and proactively spot expansion opportunities.

Travel: Medium travel

Pay and Benefits

Salary: USD 116,000 - 159,500 annually

Perks:Health InsuranceDentalVision401kFlexible SpendingPaid LeaveParental Leave

Key Requirements

•3+ years of experience in customer success, account management, or consulting, managing relationships with large, complex enterprises (preferably a SaaS technical enterprise product).
•A proven track record of delivering and scaling exceptional customer experiences.
•Strong emotional intelligence with elite relationship management and executive stakeholder development.
•Exceptional presentation and communication skills with C-level executives to align technical goals with business value.
•Strong listening and analytical skills to ask effective questions, understand customer priorities, and anticipate needs.

Experience:3+ yearsSaaSEnterpriseCustomer successTechnical enterprise

Skills:Relationship managementExecutive stakeholder managementProblem-solvingConsultative communicationCross-functional collaboration

Languages:English

Company Brief

Okta

Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Okta

1 day ago

Customer Success Manager, SLED

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Florida, Georgia, Indiana, New Jersey, New York, Virginia, Washington

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and nurture strong customer and C-level relationships to ensure retention, happiness, and significant ROI.
•Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
•Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
•Gather and surface customer feedback to drive continuous improvement and identify what needs to evolve.
•Identify renewal risk, collaborate to remediate, ensure successful renewals, and proactively spot expansion opportunities.

Travel: Medium travel

Pay and Benefits

Salary: USD 116,000 - 159,500 annually

Perks:Health InsuranceDentalVision401kFlexible SpendingPaid LeaveParental Leave

Key Requirements

•3+ years of experience in customer success, account management, or consulting, managing relationships with large, complex enterprises (preferably a SaaS technical enterprise product).
•A proven track record of delivering and scaling exceptional customer experiences.
•Strong emotional intelligence with elite relationship management and executive stakeholder development.
•Exceptional presentation and communication skills with C-level executives to align technical goals with business value.
•Strong listening and analytical skills to ask effective questions, understand customer priorities, and anticipate needs.

Experience:3+ yearsSaaSEnterpriseCustomer successTechnical enterprise

Skills:Relationship managementExecutive stakeholder managementProblem-solvingConsultative communicationCross-functional collaboration

Languages:English

Company Brief

Okta

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn