Senior Research Executive, Customer Experience - Root, Lucerne

Ipsos
Switzerland
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Collaboration","Adaptability","Autonomy","Organizational skills","Communication"]

Contribute to client service and manage market research projects end-to-end, from questionnaire development through delivery of reports. Interface with clients under guidance, oversee internal project timelines, and coordinate vendors/fieldwork to maintain quality. Set up studies on the Ipsos.Digital platform, analyze quantitative data, and translate findings into compelling stories, actionable recommendations, and effective report/presentation visuals using PowerPoint and Excel, including relevant AI tools.

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FursaFursa
Ipsos
Ipsos
2 days ago

Senior Research Executive, Customer Experience - Root, Lucerne

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Contribute to client service and manage market research projects end-to-end, from questionnaire development through delivery of reports. Interface with clients under guidance, oversee internal project timelines, and coordinate vendors/fieldwork to maintain quality. Set up studies on the Ipsos.Digital platform, analyze quantitative data, and translate findings into compelling stories, actionable recommendations, and effective report/presentation visuals using PowerPoint and Excel, including relevant AI tools.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Contribute to the client service team across the project cycle, working closely with team members and vendors to ensure successful delivery.
  • •Support client meetings and interface with clients on project matters under guidance of senior team members.
  • •Manage internal project execution, including scheduling and tracking critical timelines/workflows for defined research projects running in parallel.
  • •Coordinate vendors and manage/monitor fieldwork to drive quality management throughout the project lifecycle.
  • •Set up projects on the Ipsos.Digital platform and analyze quantitative data, translating findings into stories, recommendations, and report/presentation visuals using PowerPoint.

Pay and Benefits

Perks:Training

Key Requirements

  • •University degree preferably in marketing/market research, management, social sciences, communication sciences, data science, or similar fields.
  • •3-5 years of market research experience for the Senior Research Executive role.
  • •Strong customer-centric mindset and ability to think holistically about clients’ business context.
  • •Strong analytical/numerical skills and attention to detail, with solid organizational and time management.
  • •Native (Swiss-)German language and excellent English skills; strong PowerPoint and Excel skills.
Experience:3-5 yearsMarket research
Education:Bachelor's in marketing/market research, management, social sciences, communication sciences, data science, or similar
Skills:CollaborationAdaptabilityAutonomyOrganizational skillsCommunication
Languages:Swiss GermanEnglish
Tech Stack:Ipsos.DigitalPowerPointExcelAI tools

Company Brief

Ipsos
Global market research and consulting firm providing public opinion polling, market intelligence, and analytics to help organizations understand consumers, citizens, and markets across sectors and geographies.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn