Pro Pick-Up Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 18.08 - 25.29 hourlyFunction: Communications, PR & CommunityExperience: 1-2 yearsSkills: ["Attention to detail","Clear communication","Independent work","Customer service"]

Pick will-call and Pro Pickup orders quickly and accurately, maintaining required picking pace while verifying products, quantities, and staging locations. Load customer vehicles (including pipe and pallets), manage returns and credits, and support DispatchTrack notifications and locker orders where used. Monitor past-due/canceled orders, coordinate unpick actions, perform replenishment and cycle counts, and provide customer-facing pickup assistance and onboarding support for new associates.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
4 days ago

Pro Pick-Up Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Pick will-call and Pro Pickup orders quickly and accurately, maintaining required picking pace while verifying products, quantities, and staging locations. Load customer vehicles (including pipe and pallets), manage returns and credits, and support DispatchTrack notifications and locker orders where used. Monitor past-due/canceled orders, coordinate unpick actions, perform replenishment and cycle counts, and provide customer-facing pickup assistance and onboarding support for new associates.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Pull will call and Pro Pickup orders accurately and efficiently to meet daily service expectations in under one hour.
  • •Maintain an average picking pace of 225–280 order lines per day while prioritizing accuracy and safety.
  • •Verify product, quantities, and staging locations to ensure orders are complete and ready for pickup.
  • •Monitor past due and canceled orders and coordinate unpick actions with ISS; respond to the Pro Pickup team channel.
  • •Perform replenishment tasks and cycle counts, support truck stock orders, and assist with customer pickups and onboarding for new associates.

Pay and Benefits

Salary: USD 18.08 - 25.29 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •1–2 years of experience in a customer facing, warehouse, counter, or order fulfillment role.
  • •Ability to work independently during assigned shifts while staying aligned with counter, warehouse, and Pro Pickup processes.
  • •Comfort balancing customer interaction with physical work such as picking, loading, and unloading material.
  • •Basic proficiency using systems to manage order status, notifications, and pickup workflows.
  • •Safe material handling practices, including loading customer vehicles (pipe and pallets).
Experience:1-2 years
Skills:Attention to detailClear communicationIndependent workCustomer service
Tech Stack:DispatchTrackForkliftsCherry pickersOrder pickers

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn