Coordinator Rider Compliance

Delivery Hero
Muscat
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceEducation: bachelorsSkills: ["Communication","Negotiation","Public speaking","Presentation","People management"]

Monitor Fleet Partner Rider activity across assigned zones, flagging suspicious behavior and potential fraud for escalation. Ensure day-to-day operational compliance with platform policies and SOPs through ongoing on-ground audits and spot checks. Support anti-fraud controls during live operations and help manage end-to-end cancellation fraud processes, including documentation and follow-ups. Serve as a compliance point of contact and provide regular updates to the Supervisor on open cases and emerging patterns.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Coordinator Rider Compliance

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Monitor Fleet Partner Rider activity across assigned zones, flagging suspicious behavior and potential fraud for escalation. Ensure day-to-day operational compliance with platform policies and SOPs through ongoing on-ground audits and spot checks. Support anti-fraud controls during live operations and help manage end-to-end cancellation fraud processes, including documentation and follow-ups. Serve as a compliance point of contact and provide regular updates to the Supervisor on open cases and emerging patterns.
Location: Muscat
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Monitor and report Fleet Partner Rider activity within allocated zones, escalating suspicious behavior and potential fraud cases to the Supervisor.
  • •Support day-to-day operational compliance for Fleet Partner Riders by ensuring adherence to platform policies and standard operating procedures.
  • •Assist with anti-fraud controls during live operations by identifying anomalies and escalating findings in a timely manner.
  • •Conduct regular on-ground site visit audits and spot checks across zones to verify rider behavior and operational compliance.
  • •Maintain accurate records of compliance incidents, fraud cases, and audit findings; provide updates to the Supervisor and collaborate with internal teams on cross-functional fraud and compliance initiatives.

Key Requirements

  • •Bachelor's Degree.
  • •2-3 years of experience in the food/grocery tech industry (highly preferred).
  • •Proficiency with Google Suite tools (GDoc, GSheet, GSlides, GForms, etc.).
  • •Strong written and verbal communication; English and Arabic are a must (Urdu is a plus).
  • •People management experience handling larger groups.
Experience:Food/grocery tech
Education:Bachelor's
Skills:CommunicationNegotiationPublic speakingPresentationPeople management
Languages:EnglishArabicUrdu
Tech Stack:Google SuiteGDocGSheetGSlidesGForms

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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