4 weeks ago

Information Technology Support Specialist - TS/SCI w/Poly

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide frontline IT help desk support for government and defense environments, resolving hardware/software issues, guiding users through troubleshooting, and escalating complex problems to specialized teams. Build knowledge base articles and mentor junior staff while ensuring security compliance for sensitive TS/SCI systems.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to user inquiries via phone, email, chat, or ticketing systems.
•Log and track support requests using help desk ticketing system.
•Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
•Provide step-by-step guidance to users for troubleshooting common problems.
•Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.

Key Requirements

•5+ years of related experience
•Associates of Arts/Associates of Science
•CompTIA Security+ certification required within 3 months of start date
•Security Clearance: TS/SCI w/ Polygraph
•US Citizenship Required

Experience:5+ yearsGovernmentDefenseIT support

Education:Associate's

Certifications:CompTIA Security+

Eligibility

Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

4 weeks ago

Information Technology Support Specialist - TS/SCI w/Poly

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to user inquiries via phone, email, chat, or ticketing systems.
•Log and track support requests using help desk ticketing system.
•Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
•Provide step-by-step guidance to users for troubleshooting common problems.
•Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.

Key Requirements

•5+ years of related experience
•Associates of Arts/Associates of Science
•CompTIA Security+ certification required within 3 months of start date
•Security Clearance: TS/SCI w/ Polygraph
•US Citizenship Required

Experience:5+ yearsGovernmentDefenseIT support

Education:Associate's

Certifications:CompTIA Security+

Eligibility

Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn