Implementation Manager

Profound
New York
Workplace: OnsiteFull timeUSD 115,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Facilitation","Organization","Communication","Process improvement","Data-driven mindset"]

Own onboarding and enablement execution for Profound’s Scaled and Mid-Market customers, guiding the implementation journey from setup through early value realization. Run recurring onboarding sessions, build and continuously improve a scalable onboarding curriculum, and develop the enablement infrastructure (templates, help content, follow-ups). Independently resolve escalations, track implementation metrics like time-to-value, and translate customer insights into stronger playbooks and programs with Customer Success, Sales, Product, Engineering, and Data.

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FursaFursa
Profound
Profound
22 hours ago

Implementation Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Own onboarding and enablement execution for Profound’s Scaled and Mid-Market customers, guiding the implementation journey from setup through early value realization. Run recurring onboarding sessions, build and continuously improve a scalable onboarding curriculum, and develop the enablement infrastructure (templates, help content, follow-ups). Independently resolve escalations, track implementation metrics like time-to-value, and translate customer insights into stronger playbooks and programs with Customer Success, Sales, Product, Engineering, and Data.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the implementation journey for a high-volume portfolio of Scaled and Mid-Market customers, from platform configuration through early value realization.
  • •Run weekly onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&A.
  • •Design and continuously improve the scaled onboarding curriculum and make it the primary implementation motion.
  • •Build enablement infrastructure such as session templates, help content, and follow-up sequences.
  • •Handle escalations and implementation blockers, adapt playbooks as needed, and define/track implementation performance metrics (e.g., time to value).

Pay and Benefits

Salary: USD 115,000 - 140,000 annually
Equity and Bonus:Equity

Key Requirements

  • •4+ years of experience in customer success, onboarding, implementation, or customer education.
  • •Owned the “sold” to “successful” motion, consistently delivering strong outcomes in high-volume engagements.
  • •Ability to connect implementation to product value and communicate effectively to keep customers motivated.
  • •Strong facilitation skills, comfortable leading group sessions, webinars, and office hours.
  • •Organized and process-oriented: build repeatable systems from scratch, operate independently in ambiguity, and use data to improve outcomes.
Experience:4+ years
Skills:FacilitationOrganizationCommunicationProcess improvementData-driven mindset
Tech Stack:ChatGPTPerplexityGoogle AI Mode

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn