DevOps Engineer (Observability)

Twilio
Ireland
Workplace: RemoteFull timeFunction: DevOps, Cloud & InfrastructureSkills: ["Technical leadership","Mentoring","Architectural guidance","Cross-team collaboration","Decision-making"]

Help Twilio re-architect its platform observability transformation as part of the Platform Engineering observability team. You’ll drive end-to-end architecture and delivery of observability components—rebuilding telemetry flows over the next three years into an OpenTelemetry-first stack. Build scalable logging, metrics, traces, and profiling workflows, advise across the platform org, and collaborate with SREs and developer experience teams to integrate observability into core engineering.

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FursaFursa
Twilio
Twilio
1 day ago

DevOps Engineer (Observability)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Help Twilio re-architect its platform observability transformation as part of the Platform Engineering observability team. You’ll drive end-to-end architecture and delivery of observability components—rebuilding telemetry flows over the next three years into an OpenTelemetry-first stack. Build scalable logging, metrics, traces, and profiling workflows, advise across the platform org, and collaborate with SREs and developer experience teams to integrate observability into core engineering.
Location: Ireland
Workplace: Remote
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

  • •Lead end-to-end architecture and delivery of observability platform components focused on reliability, scalability, and usability.
  • •Drive consistency and quality across logs, metrics, traces, and continuous profiling, building intuitive engineer workflows.
  • •Serve as a technical advisor and mentor across the platform org, aligning cross-team efforts with long-term architectural goals.
  • •Work deeply on specific observability problem areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights) while ensuring horizontal scalability.
  • •Collaborate with product teams, SREs, and developer experience groups to integrate observability into core engineering workflows and build developer-friendly tooling and APIs.
Travel: Low travel

Pay and Benefits

Perks:Paid LeaveParental LeaveWellness StipendHealth InsuranceRetirement Savings

Key Requirements

  • •Proven expertise building and scaling observability systems such as logging platforms, metrics pipelines, tracing infrastructure, or profiling tools.
  • •Lead technical execution for major components of Twilio’s observability overhaul, including centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.
  • •Proficiency in at least one modern programming language (Go, Python, or Java).
  • •Familiarity with high-cardinality data challenges and telemetry correlation techniques.
  • •Experience designing high-scale telemetry systems and strong understanding of distributed systems in microservice environments.
Skills:Technical leadershipMentoringArchitectural guidanceCross-team collaborationDecision-making
Languages:English
Tech Stack:OpenTelemetryClickHouseS3GoPythonJavaPrometheusAWSKubernetesKafkaDistributed tracingHigh-cardinality telemetryInfrastructure-as-codeGrafana MimirAthenaMicroservicesContinuous profiling

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn