Sr. Project Manager

Dialpad
North Carolina
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 8+ yearsEducation: bachelorsSkills: ["Accountability","Executive communication","Cross-functional collaboration","Risk management","Change management"]

Own end-to-end deployment projects for Enterprise customers, leading complex implementations from kickoff through successful launch and adoption. You’ll manage scope, timelines, milestones, dependencies, risks, and stakeholder communication while using Dialpad’s Deployment Methodology. Serve as a trusted advisor and subject matter expert across product integrations, device provisioning, and executive-level escalations, ensuring customers transition smoothly into ongoing adoption and long-term success.

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FursaFursa
Dialpad
Dialpad
2 days ago

Sr. Project Manager

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Last checked: 14 hours agoStatus: Live

Job Summary

Own end-to-end deployment projects for Enterprise customers, leading complex implementations from kickoff through successful launch and adoption. You’ll manage scope, timelines, milestones, dependencies, risks, and stakeholder communication while using Dialpad’s Deployment Methodology. Serve as a trusted advisor and subject matter expert across product integrations, device provisioning, and executive-level escalations, ensuring customers transition smoothly into ongoing adoption and long-term success.
Location: North Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities.
  • •Develop and manage project plans, timelines, milestones, dependencies, risks, and customer deliverables across multiple implementations.
  • •Use cloud-based project management tools to track progress, maintain project health, and provide visibility to customers and internal stakeholders.
  • •Lead customer project meetings, set expectations and accountability, and proactively identify and resolve risks or blockers.
  • •Deliver administrator training, coordinate integrations and device provisioning, and partner with technical teams to troubleshoot complex implementation issues.

Key Requirements

  • •Bachelor’s degree or equivalent practical experience working with SaaS products and implementations.
  • •8+ years of project management experience, preferably in VoIP, UCaaS, CCaaS, telecommunications, or Enterprise SaaS.
  • •Demonstrated experience leading complex, multi-phase Enterprise SaaS implementations for Fortune 1000 or similarly complex organizations.
  • •Proven ability to manage multiple concurrent customer projects while maintaining strong governance, documentation, and attention to detail.
  • •Strong project management discipline covering scope, timelines, milestones, risks, dependencies, and deliverables; PMP/PMI is a plus.
Experience:8+ yearsVoIPUCaaSCCaaSTelecommunicationsEnterprise SaaS
Education:Bachelor's
Skills:AccountabilityExecutive communicationCross-functional collaborationRisk managementChange management
Certifications:PMPPMI
Tech Stack:SmartsheetMicrosoft 365Google WorkspaceSalesforceJiraCloud-based project management toolsSaaS

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn