Customer Experience Lead (Keyholder) - Houston

RealReal
Houston
Workplace: OnsiteFull timeUSD 26 - 30 hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer obsession","Problem-solving","Organizational skills","Coaching","Time management"]

Lead daily customer experience on the retail sales floor by driving customer engagement, suggestive selling, and product knowledge to achieve sales goals. Own the consignment drop-off experience by setting expectations, reviewing and processing items for shipment and quality standards, and handling consignor relationship issues. Support opening/closing procedures, replenish supplies and merchandise, and help train, develop, coach, and motivate the team to deliver a best-in-class, sustainable luxury experience.

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RealReal
RealReal
6 days ago

Customer Experience Lead (Keyholder) - Houston

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead daily customer experience on the retail sales floor by driving customer engagement, suggestive selling, and product knowledge to achieve sales goals. Own the consignment drop-off experience by setting expectations, reviewing and processing items for shipment and quality standards, and handling consignor relationship issues. Support opening/closing procedures, replenish supplies and merchandise, and help train, develop, coach, and motivate the team to deliver a best-in-class, sustainable luxury experience.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive sales through customer engagement, suggestive selling, and sharing product knowledge.
  • •Educate customers on The RealReal’s sustainable fashion mission and business structure.
  • •Handle consignment drop-off expectations and process items for shipment and authentication/quality standards.
  • •Provide high-quality service across multiple customer journeys and build brand loyalty through a best-in-class experience.
  • •Support store operations including replenishing and opening/closing procedures, and assist management with training, developing, coaching, and motivating team members.

Pay and Benefits

Salary: USD 26 - 30 hourly
Perks:Annual BonusEquity401kHealth InsuranceDentalVisionCommuter BenefitsParental LeavePaid Leave

Key Requirements

  • •2+ years retail experience in a customer or business-facing position.
  • •Ability to work flexible hours, including holidays, evenings, and weekends.
  • •Dedication to delivering an elevated customer and employee experience.
  • •Ability to problem-solve to meet customer needs.
  • •Strong organizational and time management skills to balance competing priorities.
Experience:2+ yearsRetailLuxuryConsignmentCustomer service
Skills:Customer obsessionProblem-solvingOrganizational skillsCoachingTime management
Tech Stack:Google SuiteSalesforceMacIOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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