Credit Card Support Specialist

Support consumer and private banking clients by researching and resolving escalated credit card service issues, including declines, limits, and payment posting. Gather documentation, input new consumer/commercial applications, coordinate collections activity, reconcile and post payment files, and communicate with officers and clients. Provide ongoing enablement for agent banks by coordinating program details, creating marketing and training materials, developing application links, and delivering onsite training across multiple states while ensuring compliance with banking policies.