Service Engineer (Hefei, AH, CN, 230022)

Ingersoll Rand
China
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsEducation: associatesSkills: ["Time management","Ability to work under pressure","Independent work","Training participation"]

Install equipment, diagnose faults, and provide on-site service guidance during repairs. Support service and warranty work by distributing technical materials and preparing warranty reports for the service manager. Compile field service reports, relay product defects to the factory, and assist with improvement proposals. Ensure compliance with company rules and handle customer service follow-ups as a bridge to customer satisfaction feedback. Participate in training and employee development.

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Ingersoll Rand
Ingersoll Rand
4 hours ago

Service Engineer (Hefei, AH, CN, 230022)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Install equipment, diagnose faults, and provide on-site service guidance during repairs. Support service and warranty work by distributing technical materials and preparing warranty reports for the service manager. Compile field service reports, relay product defects to the factory, and assist with improvement proposals. Ensure compliance with company rules and handle customer service follow-ups as a bridge to customer satisfaction feedback. Participate in training and employee development.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Install equipment and diagnose equipment faults; provide service guidance during repairs.
  • •Guide service and warranty work, distribute technical materials, and prepare warranty reports for the service manager.
  • •Organize field service reports and feed product defects back to the factory; assist in proposing improvements.
  • •Follow company management standards related to ethics, safety, and warranty; ensure legal and compliant business operations.
  • •Provide on-site service support as needed and handle customer service tracking and product/service-related matters, supporting customer satisfaction feedback.

Key Requirements

  • •Associate degree or above, with a preference for mechanical or electrical majors.
  • •3–5 years of mechanical repair and field service experience.
  • •Preference for experience with machining or CNC programming.
  • •Strong time management skills and ability to handle work pressure.
  • •Ability to independently perform field service work.
Experience:3-5 years
Education:Associate's in Mechanical or electrical
Skills:Time managementAbility to work under pressureIndependent workTraining participation

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn