Relationship Manager - Commercial Liabilities

RAKBANK
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Client acquisition","Client relationship management","Customer service","Risk management","Cross-selling"]

Drive growth in Rakbank’s Elite Business Banking commercial segment by acquiring and onboarding new business clients and HNIs, meeting sales and service targets, and generating low-cost transactional revenue. Manage and expand a portfolio of business liability relationships through personalized solutions, cross-selling, and strong client service. Ensure all interactions follow bank, Central Bank, and regulatory requirements while identifying and mitigating related risks, and translating market feedback into improved offerings.

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RAKBANK
RAKBANK
2 days ago

Relationship Manager - Commercial Liabilities

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Job Summary

Drive growth in Rakbank’s Elite Business Banking commercial segment by acquiring and onboarding new business clients and HNIs, meeting sales and service targets, and generating low-cost transactional revenue. Manage and expand a portfolio of business liability relationships through personalized solutions, cross-selling, and strong client service. Ensure all interactions follow bank, Central Bank, and regulatory requirements while identifying and mitigating related risks, and translating market feedback into improved offerings.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Identify, market, and onboard new clients within Business Banking and HNIs, ensuring a compliant onboarding process.
  • •Cross-sell Rakbank’s business banking products and services by leveraging knowledge of offerings and client needs.
  • •Meet or exceed budgeted sales and service targets, contributing to the division’s financial performance and revenue generation.
  • •Manage and grow a portfolio of business liability relationships, developing retention strategies for high-value clients.
  • •Ensure client interactions and transactions comply with bank policies and regulatory requirements, identifying and mitigating related risks.

Key Requirements

  • •Bachelor’s degree or equivalent; higher diploma or equivalent for nationals (MBA preferred).
  • •At least 5 years of experience in branch banking, operations, relationship management, or customer service, preferably in a similar role.
  • •In-depth understanding of the target market and its requirements to acquire and maintain quality, profitable relationships.
  • •Strong working knowledge of banking products and services, with proven HNWI relationship management skills.
  • •Ability to manage client interactions and transactions in line with policies and regulatory requirements.
Experience:5+ yearsBankingBusiness bankingHNWIRelationship managementCustomer service
Education:Bachelor's
Skills:Client acquisitionClient relationship managementCustomer serviceRisk managementCross-selling

Company Brief

RAKBANK
RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ras Al Khaimah, United Arab Emirates
Founded: 1976
WebsiteLinkedIn