Service Advisor - Jaguar Land Rover San Jose

Serve as the liaison between customers and technicians to ensure vehicles are diagnosed, serviced, and repaired efficiently. Greet customers, document concerns, explain recommended services, and manage approvals and estimated costs. Coordinate with the service team to keep repairs on schedule, maintain detailed service records, prepare invoices, process payments, and follow up to resolve any complaints. Stay current on automotive technologies and maintenance schedules.