Principal, User Research

Mural
United States
Workplace: RemoteFull timeUSD 171,598 - 245,140 annuallyFunction: Research & Scientific (R&D)Experience: 10+ yearsSkills: ["Systems thinking","Communication","Storytelling","Synthesis","Comfortable working in ambiguity"]

Start and scale a user research practice by leading mixed-methods studies that uncover how teams collaborate, what users need, and what barriers exist across business collaboration, hybrid, and distributed work. Build actionable research frameworks and artifacts, synthesize qualitative and quantitative evidence, and present strategic recommendations to executives and cross-functional partners. Mentor designers and product partners to establish repeatable research standards and elevate UXR across the company.

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FursaFursa
Mural
Mural
14 hours ago

Principal, User Research

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Start and scale a user research practice by leading mixed-methods studies that uncover how teams collaborate, what users need, and what barriers exist across business collaboration, hybrid, and distributed work. Build actionable research frameworks and artifacts, synthesize qualitative and quantitative evidence, and present strategic recommendations to executives and cross-functional partners. Mentor designers and product partners to establish repeatable research standards and elevate UXR across the company.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead mixed-methods research (qualitative and quantitative) to explore user needs, behaviors, and motivations across multiple product areas.
  • •Drive foundational studies on how teams collaborate and identify barriers in business collaboration, hybrid, and distributed work.
  • •Design and execute medium to large-scale studies combining qualitative depth with quantitative rigor (surveys, logs analysis, segmentation, and concept testing).
  • •Translate ambiguous questions into clear learning plans and frameworks that guide product and strategy decisions.
  • •Build research artifacts and present insights and strategic recommendations to an executive cross-functional audience; mentor designers to scale the UXR discipline.

Pay and Benefits

Salary: USD 171,598 - 245,140 annually

Key Requirements

  • •10+ years of UX research experience with deep expertise in qualitative and quantitative methods (PhD optional).
  • •Proven experience leading foundational and strategic research that influenced product direction, vision, or long-term investment.
  • •Ability to design and execute mixed-methods research independently, including ethnographic/in-depth interviews and survey/statistical analysis.
  • •Experience scaling strategic insights through storytelling, synthesis, and actionable frameworks.
  • •Experience shaping and scaling research practices in growing organizations, with comfort working in ambiguity.
Experience:10+ years
Skills:Systems thinkingCommunicationStorytellingSynthesisComfortable working in ambiguity

Company Brief

Mural
Provides an AI-powered visual collaboration workspace for teams to run workshops, ideation, and guided visual methods—used by enterprises for remote facilitation, strategy, and design thinking.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 2.7
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