TEMP BPO Associate

NTT
United States
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Attention to detail","Communication","Problem-solving"]

Support Medicare members, prescribers, and providers by processing coverage-related requests using phone and fax-based casework. Handle accurate case setup, review, outreach, documentation, and timely resolution in line with Medicare guidelines, CMS timelines, and internal quality standards. Work in a regulated, fast-paced environment with strong attention to detail, professional written and verbal communication, and problem-solving abilities. Requires schedule flexibility.

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FursaFursa
NTT
NTT
5 days ago

TEMP BPO Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Support Medicare members, prescribers, and providers by processing coverage-related requests using phone and fax-based casework. Handle accurate case setup, review, outreach, documentation, and timely resolution in line with Medicare guidelines, CMS timelines, and internal quality standards. Work in a regulated, fast-paced environment with strong attention to detail, professional written and verbal communication, and problem-solving abilities. Requires schedule flexibility.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Process Medicare member, prescriber, and provider coverage-related requests using inbound and outbound phone interactions and fax-based casework.
  • •Perform accurate case setup, review, and documentation for each request.
  • •Conduct outreach as needed to resolve requests.
  • •Resolve requests timely in accordance with Medicare guidelines, CMS timelines, and internal quality standards.
  • •Transition from modularized training to end-to-end production work.

Key Requirements

  • •Ability to process Medicare coverage-related requests accurately across phone and fax channels.
  • •Strong attention to detail and adherence to Medicare guidelines, CMS-mandated timelines, and internal quality standards.
  • •Professional verbal and written communication skills.
  • •Ability to problem-solve in a highly regulated, fast-paced environment.
  • •Schedule flexibility based on business needs.
Skills:Attention to detailCommunicationProblem-solving

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn