Remote Customer Success Specialist

Qureos
United States
Workplace: RemoteFull-timeUSD 25 - 35 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Empathy","Organization","Autonomy"]

Serve as the primary point of contact for clinical research sites and partners, nurturing long-term relationships and ensuring a positive, seamless experience with TauRx’s programmes and platforms. You’ll guide stakeholders through onboarding, resolve enquiries with empathy and efficiency, and use CRM to document interactions. Collaborate with clinical operations and research teams, analyze stakeholder feedback for service improvements, and help create support materials like guides and FAQs.

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FursaFursa
Qureos
Qureos
2 days ago

Remote Customer Success Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 27 minutes agoStatus: Live

Job Summary

Serve as the primary point of contact for clinical research sites and partners, nurturing long-term relationships and ensuring a positive, seamless experience with TauRx’s programmes and platforms. You’ll guide stakeholders through onboarding, resolve enquiries with empathy and efficiency, and use CRM to document interactions. Collaborate with clinical operations and research teams, analyze stakeholder feedback for service improvements, and help create support materials like guides and FAQs.
Location: United States
Workplace: Remote
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the primary point of contact for stakeholders, including clinical research sites and partners.
  • •Proactively manage and nurture relationships to support long-term success and satisfaction.
  • •Guide stakeholders through onboarding for systems and programmes.
  • •Address enquiries, resolve issues, and maintain professional, empathetic communication.
  • •Maintain accurate CRM records and gather stakeholder feedback to inform internal service improvements.

Pay and Benefits

Salary: USD 25 - 35 hourly

Key Requirements

  • •Proven experience in customer success, client services, account management, or a related role.
  • •Exceptional written and verbal interpersonal and communication skills.
  • •Strong problem-solving with empathy and patience for resolving stakeholder issues.
  • •Excellent organisation, time management, and attention to detail.
  • •Proficiency using CRM software and the Microsoft Office Suite.
Experience:HealthcareLife sciencesPharmaceuticalClinical trials
Education:Bachelor's in Life Sciences, Business, or Communications (relevant discipline)
Skills:CommunicationProblem-solvingEmpathyOrganizationAutonomy
Tech Stack:CRMMicrosoft Office Suite

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn