Optasia

1 month ago

Customer Care Engineer, Fintech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Customer Care Engineer in Fintech, part of the Technical 1st Level Support team. You will resolve end-customer issues via email for partners, troubleshoot Optasia products, escalate where needed, contribute to knowledge base, and improve product/service procedures. Requires SQL/Postgres, Linux/bash, English fluency, and strong problem-solving in a hybrid Addis Ababa, Ethiopia team.

Location: Addis Ababa

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Entry level

Key Responsibilities

•Provide timely, accurate, and effective technical support to customers via email.
•Resolve Customer Care issues within the contractual SLAs.
•Troubleshoot and resolve technical issues related to Optasia products in a professional and empathetic manner.
•Follow standard procedures for proper escalation of unresolved issues to the appropriate customer’s and/or Optasia teams.
•Identify recurring issues and suggest improvements to product functionality or customer service procedures.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).
•Proven experience of at least 2 years in Customer service / Technical support, or a related engineering role.
•Hands-on experience with SQL and/or Postgres databases.
•Hands-on experience with Linux and bash scripting
•Fluent in English

Experience:2+ yearsFintechTechnologySupport

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalyticalTeamworkAttention to detail

Languages:English

Tech Stack:SQLPostgreSQLLinuxBashPython

Company Brief

Optasia

Operates a digital health platform delivering online mental health and therapy services, connecting users with licensed therapists and providing tools for wellbeing, counselling, and remote treatment management to improve access to behavioral healthcare.

Industry: Mental Health

Website

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Optasia

1 month ago

Customer Care Engineer, Fintech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Addis Ababa

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Entry level

Key Responsibilities

•Provide timely, accurate, and effective technical support to customers via email.
•Resolve Customer Care issues within the contractual SLAs.
•Troubleshoot and resolve technical issues related to Optasia products in a professional and empathetic manner.
•Follow standard procedures for proper escalation of unresolved issues to the appropriate customer’s and/or Optasia teams.
•Identify recurring issues and suggest improvements to product functionality or customer service procedures.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).
•Proven experience of at least 2 years in Customer service / Technical support, or a related engineering role.
•Hands-on experience with SQL and/or Postgres databases.
•Hands-on experience with Linux and bash scripting
•Fluent in English

Experience:2+ yearsFintechTechnologySupport

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalyticalTeamworkAttention to detail

Languages:English

Tech Stack:SQLPostgreSQLLinuxBashPython

Company Brief

Optasia

Industry: Mental Health

Website