CDI - Lead connaissance et process relation client (F/H/X) (NEUILLY SUR SEINE, FR)

Lead customer care knowledge and process initiatives, serving as the entry point for digital projects that impact Customer Service. Draft processes and training materials, ensure launch quality with partner teams, and support the launch or transfer of customer service operations across Europe. Optimize internal and external customer content (knowledge base and FAQs), improve internal processes to reduce operational workload, and coordinate crisis situations while managing a partner responsible for the advisor knowledge base content roadmap.