Call Center Senior Associate

Dimension Data
Canada
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales Engineering0Skills: ["Communication","Persuasiveness","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, recommend tailored solutions, and professionally handle objections. Drive daily, weekly, and monthly sales targets while ensuring accurate CRM updates, script and process compliance, and a strong customer experience that maximizes revenue.

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Dimension Data
Dimension Data
2 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, recommend tailored solutions, and professionally handle objections. Drive daily, weekly, and monthly sales targets while ensuring accurate CRM updates, script and process compliance, and a strong customer experience that maximizes revenue.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products and retention offers (plans, upgrades, bundles).
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
  • •Maintain accurate CRM records and comply with scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •0–2 years of experience (freshers welcome); BPO/sales preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, plus active listening and customer empathy.
  • •Resilience and ability to handle rejection.
  • •Basic system/CRM handling capability.
Experience:0BPO
Skills:CommunicationPersuasivenessActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn