Senior Customer Success Manager | West Coast

n8n
Texas
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Clear communication","Relationship building","Operational rigor","Cross-functional collaboration","Ownership in ambiguity"]

Serve as the primary post-sales partner for strategic enterprise accounts, guiding customers from onboarding through scaled adoption and renewal. Run a structured operating cadence (kickoffs, success plans, QBRs) to translate product usage into measurable business value and ROI narratives. Proactively manage health, risks, and escalations, unblock customers with cross-functional teams, and identify upsell/cross-sell opportunities that drive durable revenue growth.

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n8n
n8n
9 months ago

Senior Customer Success Manager | West Coast

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the primary post-sales partner for strategic enterprise accounts, guiding customers from onboarding through scaled adoption and renewal. Run a structured operating cadence (kickoffs, success plans, QBRs) to translate product usage into measurable business value and ROI narratives. Proactively manage health, risks, and escalations, unblock customers with cross-functional teams, and identify upsell/cross-sell opportunities that drive durable revenue growth.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own strategic enterprise customer relationships across onboarding, adoption, and renewal as the primary post-sales partner.
  • •Lead customer kickoffs and success planning, aligning goals, timelines, responsibilities, and measurable outcomes.
  • •Drive onboarding and enablement for technical and business stakeholders to accelerate time-to-value.
  • •Establish and run an operating cadence using health checks, exec syncs, and QBRs to guide priorities.
  • •Monitor customer health and product usage signals to manage risks, escalations, and expansion opportunities (upsell/cross-sell) with Account Executives.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsuranceDentalVision401kLearning BudgetRemote WorkPaid LeaveHsa

Key Requirements

  • •Own a book of enterprise SaaS customer accounts and run end-to-end kickoffs, onboarding, and QBRs.
  • •Translate product usage into measurable outcomes, ROI, and executive-ready narratives.
  • •Engage with IT/engineering stakeholders with technical fluency (APIs, integrations, auth basics, environments) and know when to escalate.
  • •Drive renewals and expansion (upsell/cross-sell) with a track record of retention and growth.
  • •Maintain operational rigor with clear cadence, stakeholder alignment, and clear, high-trust communication.
Experience:Enterprise SaaSIPaaSWorkflow automationOpen source
Skills:Clear communicationRelationship buildingOperational rigorCross-functional collaborationOwnership in ambiguity
Languages:English
Tech Stack:APIsIntegrationsAuthenticationEnvironmentsIPaaSWorkflow automationAutomationAI tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

n8n
n8n provides a fair‑code workflow automation and orchestration platform that lets technical teams connect apps, build complex automations and integrate AI/LLMs via a visual, node‑based interface; available self‑hosted or cloud‑hosted.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor