Visa

4 weeks ago

Client Care Analyst (Mandarin Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Oversee and resolve operational issues for Visa’s AP clients and processors, handling client inquiries and concerns via case management tools. Coordinate with client and internal teams to implement solutions, maintain service level objectives, and ensure proper documentation for audit needs. Update and maintain knowledge/documentation across repositories, identify process and training improvements from inquiry trends, and deliver timely monthly performance reports while supporting AP hours and rotating schedules.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Oversee activities and resolve operational issues for Visa AP clients and processors using client resolution best practices to exceed expectations.
•Manage moderately complex problems by identifying appropriate courses of action and coordinating internal resources to complete initiatives.
•Address and resolve client inquiries, requests, and concerns using available case management tools.
•Coordinate with clients and other Visa teams to expedite resolution and implementation, maintaining service level objectives and timely completion documentation for audits.
•Maintain and update documentation across repositories (including SharePoint and Microsoft Dynamics), identify improvements from trends, and deliver monthly performance reports while supporting AP business hours and rotating schedules.

Key Requirements

•Bachelor’s degree with 3-5 years relevant work experience, preferably in the payment industry.
•Good understanding of the Visa payment system or similar payment flow.
•Working knowledge of Visa systems including authorization and clearing systems, disputes, rules, and processing platforms.
•Expert understanding of payment industry terms and standards like BID, BINS, B2B, Authorization, Clearing and Settlement.
•Mastery of English; ability to read, write, and converse in Mandarin is preferred.

Experience:3-5 yearsPayments

Education:Bachelor's

Skills:Client-centric focusRelationship managementProblem-solvingSituational leadershipOrganizational skills

Languages:EnglishMandarin

Tech Stack:SharePointMicrosoft DynamicsOutlook 365ExcelPowerPointWordVisioOneCRMTableauPower BI

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

4 weeks ago

Client Care Analyst (Mandarin Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Oversee activities and resolve operational issues for Visa AP clients and processors using client resolution best practices to exceed expectations.
•Manage moderately complex problems by identifying appropriate courses of action and coordinating internal resources to complete initiatives.
•Address and resolve client inquiries, requests, and concerns using available case management tools.
•Coordinate with clients and other Visa teams to expedite resolution and implementation, maintaining service level objectives and timely completion documentation for audits.
•Maintain and update documentation across repositories (including SharePoint and Microsoft Dynamics), identify improvements from trends, and deliver monthly performance reports while supporting AP business hours and rotating schedules.

Key Requirements

•Bachelor’s degree with 3-5 years relevant work experience, preferably in the payment industry.
•Good understanding of the Visa payment system or similar payment flow.
•Working knowledge of Visa systems including authorization and clearing systems, disputes, rules, and processing platforms.
•Expert understanding of payment industry terms and standards like BID, BINS, B2B, Authorization, Clearing and Settlement.
•Mastery of English; ability to read, write, and converse in Mandarin is preferred.

Experience:3-5 yearsPayments

Education:Bachelor's

Skills:Client-centric focusRelationship managementProblem-solvingSituational leadershipOrganizational skills

Languages:EnglishMandarin

Tech Stack:SharePointMicrosoft DynamicsOutlook 365ExcelPowerPointWordVisioOneCRMTableauPower BI

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor