Manager, Workplace Experience

Mastercard
New York, Boston
Workplace: OnsiteFull timeUSD 130,000 - 214,000 annuallyFunction: Facilities, Workplace & Physical OperationsExperience: 7-10 yearsSkills: ["Stakeholder management","Communication","Relationship-building","Independent judgment","Continuous improvement"]

Lead Workplace Experience delivery for Mastercard’s portfolio of New York City, Purchase, and Boston locations. Serve as the day-to-day Workplace Experience partner and escalation point, translating enterprise priorities into local outcomes. Plan and manage workplace initiatives end-to-end, coordinate cross-functional stakeholders (Real Estate, Facilities, Security, Technology, Communications, Finance, and People & Capability), and drive continuous improvement through feedback, analytics, and pilot programs. Contribute to the Workplace Experience Center of Excellence model.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mastercard
Mastercard
1 month ago

Manager, Workplace Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead Workplace Experience delivery for Mastercard’s portfolio of New York City, Purchase, and Boston locations. Serve as the day-to-day Workplace Experience partner and escalation point, translating enterprise priorities into local outcomes. Plan and manage workplace initiatives end-to-end, coordinate cross-functional stakeholders (Real Estate, Facilities, Security, Technology, Communications, Finance, and People & Capability), and drive continuous improvement through feedback, analytics, and pilot programs. Contribute to the Workplace Experience Center of Excellence model.
Location: New York, Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Facilities, Workplace & Physical Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as the trusted Workplace Experience partner and day-to-day point of contact for New York City, Purchase, and Boston locations.
  • •Translate Workplace Experience priorities into local execution and support implementation of programs and initiatives.
  • •Lead the planning, execution, and post-implementation review of Workplace Experience initiatives across assigned locations.
  • •Coordinate cross-functional partners (Real Estate, Facilities, Security, Technology, Communications, Finance, People & Capability) and manage risks, dependencies, and delivery timelines.
  • •Identify and advance opportunities to improve employee engagement, workplace experience, and operational effectiveness using feedback, operational data, and pilot programs.

Pay and Benefits

Salary: USD 130,000 - 214,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •7–10 years of experience in workplace/employee experience, operations, or project/program management, consulting, or real estate operations.
  • •Demonstrated success managing complex initiatives across multiple stakeholders and workstreams.
  • •Ability to operate independently while managing competing priorities in a fast-paced environment.
  • •Strong stakeholder management, communication, and relationship-building skills.
  • •Advanced proficiency in Microsoft Excel and PowerPoint, plus experience using data/analytics; Power BI or Tableau is preferred; PMP/Agile/Lean certifications are a plus.
Experience:7-10 yearsWorkplace experienceEmployee experienceOperationsProject managementReal estate operationsConsulting
Skills:Stakeholder managementCommunicationRelationship-buildingIndependent judgmentContinuous improvement
Certifications:PMPAgileLean
Tech Stack:Microsoft ExcelPowerPointPower BITableauData analytics

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor