Senior User Experience Designer

Phoenix Group
Edinburgh, London
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Skills: ["Stakeholder management","Collaboration","Problem-solving","Coaching","Influence"]

Design intuitive, accessible digital experiences for pensions and savings products, balancing hands-on UX work with strategic thinking and collaboration. Facilitate workshops, plan and conduct user research, refine digital journeys, and help squads make better design decisions. Advocate for UX and research principles, challenge assumptions with evidence, and support the UX team by sharing knowledge, coaching colleagues, and improving quality of research and design within regulatory frameworks.

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Phoenix Group
Phoenix Group
3 days ago

Senior User Experience Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Design intuitive, accessible digital experiences for pensions and savings products, balancing hands-on UX work with strategic thinking and collaboration. Facilitate workshops, plan and conduct user research, refine digital journeys, and help squads make better design decisions. Advocate for UX and research principles, challenge assumptions with evidence, and support the UX team by sharing knowledge, coaching colleagues, and improving quality of research and design within regulatory frameworks.
Location: Edinburgh, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Balance hands-on design with strategic thinking by facilitating workshops to uncover customer needs and refining digital journeys.
  • •Conduct research and apply evidence to help shape product and service direction, ensuring customer needs, business goals, and technical constraints are aligned.
  • •Advocate for design and research principles, challenge assumptions constructively, and influence stakeholder decisions using insights.
  • •Build strong stakeholder relationships and support squads to make better design decisions.
  • •Support and raise the quality of research and design across the UX team by sharing knowledge, providing feedback, and coaching colleagues.

Pay and Benefits

Salary: GBP 62,000
Perks:Private MedicalAnnual LeavePensionLife AssuranceIncome Protection

Key Requirements

  • •Track record designing intuitive digital experiences across websites, secure portals, and native iOS and Android applications with accessibility and inclusion focus.
  • •Lead end-to-end user-centred design (UCD) activities, including research planning, methodology selection, and insight generation.
  • •Expertise in interaction design, applying emerging technology trends and AI tools to create effective, user-focused solutions.
  • •Experience presenting research findings and design recommendations to stakeholders and influencing design decisions and business outcomes.
  • •Ability to coach and develop colleagues while delivering research and design within regulatory and legislative frameworks.
Skills:Stakeholder managementCollaborationProblem-solvingCoachingInfluence
Tech Stack:IOSAndroidWireframesPrototypesAI tools

Company Brief

Phoenix Group
A UK long-term savings and retirement business operating brands including Standard Life, SunLife, Phoenix Life and ReAssure, managing pensions, annuities and wealth solutions with c.12 million customers and large assets under administration.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1782
Glassdoor
Glassdoor: 3.8
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