Lead, Product Strategy & Operations – AI Agents

Zendesk
Berlin
Workplace: HybridFull timeFunction: Strategy & Corporate DevelopmentSkills: ["Organizational skills","Analytical skills","Communication","Stakeholder management","Process improvement"]

Partner with AI Agents Product leadership as a strategic operating partner to align priorities with customer-impacting initiatives. Connect customer insights, early access program signals, and product data to data-informed planning and prioritization. Drive cross-functional operating rhythms across Product, Customer Experience, Go-to-Market, and Data, optimizing existing Product Development programs and improving processes through measurable outcomes. This is a strategic individual contributor role.

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FursaFursa
Zendesk
Zendesk
3 days ago

Lead, Product Strategy & Operations – AI Agents

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Partner with AI Agents Product leadership as a strategic operating partner to align priorities with customer-impacting initiatives. Connect customer insights, early access program signals, and product data to data-informed planning and prioritization. Drive cross-functional operating rhythms across Product, Customer Experience, Go-to-Market, and Data, optimizing existing Product Development programs and improving processes through measurable outcomes. This is a strategic individual contributor role.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •Partner with Product leadership to create an integrated view of AI Agents priorities, dependencies, and strategic decisions, translating it into executive-ready recommendations.
  • •Connect customer insights and data to product strategy so customer feedback and other signals inform planning and prioritization.
  • •Drive cross-functional alignment through clear operating rhythms, ownership, and follow-through across Product Development, Customer Experience, Go-to-Market, and Data.
  • •Optimize existing Product Development programs (planning, discovery, launch, customer engagement) by driving improvements with program owners.
  • •Improve operational excellence by identifying friction/process gaps, proposing actionable recommendations, and measuring impact of agreed improvements.

Key Requirements

  • •Several years of experience in Product Strategy & Operations, Product Operations, Product Management, Chief of Staff, or similar strategic operational roles in B2B SaaS.
  • •Experience partnering with senior Product, Design, or Engineering leaders in a complex, fast-moving product organization.
  • •Strong understanding of Product Development processes, customer discovery, product planning, and cross-functional execution.
  • •Exceptional organizational and operational skills with a track record of improving processes in ambiguous, high-complexity environments.
  • •Strong analytical skills translating customer feedback, product data, and business priorities into actionable, measurable recommendations.
Experience:B2B SaaS
Skills:Organizational skillsAnalytical skillsCommunicationStakeholder managementProcess improvement
Tech Stack:Jira PlansPDLC

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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