Senior Supervisor- Service Providers

Roads and Transport Authority
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Hands-on supervision","Compliance monitoring","Grievance management","Field inspection","Reporting"]

Perform hands-on supervision of service provider centers by conducting inspections, monitoring compliance, and managing grievances. Develop health, safety, and environment plans, evaluate service provider performance, and support the opening and ongoing operation of licensing centers. Coordinate agreements with internal authorities, conduct field visits to identify improvements, and ensure adherence to policies, circulars, procedures, and RTA information security requirements. Compile and submit grievance cases to the Unified Grievance Committee.

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FursaFursa
Roads and Transport Authority
Roads and Transport Authority
2 weeks ago

Senior Supervisor- Service Providers

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Perform hands-on supervision of service provider centers by conducting inspections, monitoring compliance, and managing grievances. Develop health, safety, and environment plans, evaluate service provider performance, and support the opening and ongoing operation of licensing centers. Coordinate agreements with internal authorities, conduct field visits to identify improvements, and ensure adherence to policies, circulars, procedures, and RTA information security requirements. Compile and submit grievance cases to the Unified Grievance Committee.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Execute inspections and monitor service provider centers to ensure service quality, safety, and adherence to licensing standards and procedures
  • •Develop health, safety, and environment plans and performance evaluation standards for service providers
  • •Follow up on licensing-center opening and operating requirements, and coordinate implementation of agreements with internal authorities
  • •Conduct field visits to identify improvement opportunities, recommend corrective actions, and act on violations of approved policies and procedures
  • •Receive and follow up on grievances from service providers and submit complete cases to the Unified Grievance Committee

Key Requirements

  • •Bachelor's degree in Business Administration, Public Administration, or Operations Management
  • •At least 5 years of experience
  • •Preferred: Quality Management certification
  • •Experience supporting compliance activities for service providers and licensing center operations
  • •Experience handling grievances and submitting cases to a committee
Experience:5+ years
Education:Bachelor's in Business Administration, Public Administration, Operations Management
Skills:Hands-on supervisionCompliance monitoringGrievance managementField inspectionReporting
Certifications:Quality Management certification
Tech Stack:Control camerasSmart Supervision CenterRTA Information Security policies

Company Brief

Roads and Transport Authority
The Roads and Transport Authority (RTA) of Dubai plans, supervises and regulates roads, public transport, traffic systems and licensing. It develops and operates metro, tram, buses, taxis, road infrastructure and smart mobility initiatives across Dubai.
Industry: Public Transport Operators
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2005
WebsiteLinkedIn