Customer Care Specialist (Blended)

HelloFresh
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer communication","Problem-solving","Customer service","Integrity","Diligence"]

Provide blended customer care by handling email and calls, building rapport, and delivering solutions that improve customer satisfaction and retention. Manage customer communication and support account management activities while meeting the Customer Care team’s KPIs. Work onsite in Puerto Princesa, Palawan at HelloConnect, partnering with clients and contributing admin and ad-hoc tasks. Bring prior customer service/BPO experience and a passion for craft beer or wine.

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HelloFresh
HelloFresh
18 hours ago

Customer Care Specialist (Blended)

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Last checked: 9 hours agoStatus: Live

Job Summary

Provide blended customer care by handling email and calls, building rapport, and delivering solutions that improve customer satisfaction and retention. Manage customer communication and support account management activities while meeting the Customer Care team’s KPIs. Work onsite in Puerto Princesa, Palawan at HelloConnect, partnering with clients and contributing admin and ad-hoc tasks. Bring prior customer service/BPO experience and a passion for craft beer or wine.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Create happy customers by delivering passionate, customer-first support.
  • •Provide outstanding service to build positive rapport and personalized solutions.
  • •Support customer loyalty and value through effective account management and relevant recommendations.
  • •Meet Customer Care team KPIs and targets.
  • •Handle customer communication via email and calls, plus client admin and ad-hoc tasks.

Pay and Benefits

Perks:Health InsuranceHmo MedicalPaid LeaveLife InsuranceLearning Budget

Key Requirements

  • •At least 1 year of experience in customer service/BPO (voice and email).
  • •Experience with e-commerce, Freshdesk, and subscriptions is a plus.
  • •Flexible with schedule.
  • •Strong email communication skills and the ability to resolve issues effectively with customer service expertise.
  • •High integrity and diligence, with the ability to work efficiently with minimal supervision.
Experience:1+ yearsBPOCustomer serviceE-commerce
Skills:Customer communicationProblem-solvingCustomer serviceIntegrityDiligence
Languages:English
Tech Stack:Freshdesk360 LearningEmailCalls

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn