NTT

4 months ago

Cross Technology Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients by monitoring and maintaining their IT infrastructure and solutions. Triage and resolve standard, low-complexity incidents and service requests using ITSM processes, providing support via phone, ITSM tickets, or chat. Proactively detect and address problems and errors, perform routine maintenance like patching and configuration changes, contribute to disaster recovery testing, and ensure seamless shift handovers for consistent service.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Act as first point of contact to ensure client IT infrastructure and systems remain operational.
•Monitor client infrastructure daily to identify problems and errors before or as they occur.
•Investigate first-line incidents, identify root causes, and resolve incidents and service requests.
•Perform maintenance activities including patching and configuration changes to keep systems running smoothly.
•Support disaster recovery functions and tests, and ensure seamless incident handovers across shifts.

Key Requirements

•Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage in a medium-to-large ICT organization.
•Basic knowledge of management agents, redundancy concepts, and ITIL processes.
•Strong ticket-handling discipline following defined SOPs and acting promptly.
•Experience resolving incidents using knowledge articles and provided SOPs where possible.
•A bachelor’s degree in IT/Computing or equivalent work experience.

Experience:ICT

Education:Bachelor's in IT or Computing

Skills:Client-centricCommunicationActive listeningDisciplineAdaptability

Tech Stack:ITILITSMITSM ticketingChat supportManagement agentsDisaster recoveryPatchingConfiguration changes

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT