Customer Success Operations Manager

Design, refine, and continuously optimize Customer Success Management Systems to maximize Net Revenue Retention (NRR). Establish CX operating rigor across AMER by governing KPIs, standards, and operating cadences, and overseeing “Path to Green” execution. Serve as the operational partner to senior Customer Success leadership, coordinate cross-functional handoffs with TAM, Renewals, Support, and Professional Services, and lead data-driven MBR/QBR executive read-outs.