Care Advisor (PHL: Makati, PH)

Allianz
Philippines
Workplace: HybridFull timeFunction: Consulting & AdvisorySkills: ["Communication","Customer service","Problem-solving","Multitasking","Teamwork"]

Frontline customer care role supporting healthcare clients, handling queries on coverage, claims, hospitalisation, and complaints. Supports coordination with in-house medical team, maintains high service standards with 24-hour written response turnaround, and contributes to customer satisfaction and retention through product knowledge and cross-department collaboration.

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Allianz
Allianz
4 months ago

Care Advisor (PHL: Makati, PH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Frontline customer care role supporting healthcare clients, handling queries on coverage, claims, hospitalisation, and complaints. Supports coordination with in-house medical team, maintains high service standards with 24-hour written response turnaround, and contributes to customer satisfaction and retention through product knowledge and cross-department collaboration.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Respond to queries regarding coverage, claims, hospitalisation, complaints
  • •Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses
  • •Multi-task daily assigned workload and follow up on individual cases
  • •Develop extensive and sound product knowledge to provide timely and accurate information to clients
  • •Assist in-house medical team in coordinating hospital admissions, evacuations, repatriations and other cases as required

Pay and Benefits

Perks:Retirement ProgramLife InsuranceHybrid WorkAnnual Bonus

Key Requirements

  • •Previous Call Center experience in a Healthcare Account is required
  • •Bachelor's Degree, Medical Allied preferred
  • •Can work with minimal supervision and comfortable working with deadlines
  • •Strong Knowledge of Microsoft Office (Excel, Word)
  • •Must be willing to work in rotating shifts
  • •Must be willing to work onsite in Makati for the first few months
  • •Fluent English
  • •Able to start ASAP will be prioritized
Experience:HealthcareCustomer service
Skills:CommunicationCustomer serviceProblem-solvingMultitaskingTeamwork
Languages:English
Tech Stack:Microsoft OfficeExcelWord

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn