Remote Help Desk Support Specialist

Qureos
New York
Workplace: RemoteFull timeUSD 32 - 35 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer focus","Analytical thinking","Independent working"]

Serve as the first point of contact for clients, providing first-line technical support via email, telephone, and remote support tools. Troubleshoot and resolve issues for access control products such as remote transmitters and receivers, and guide installers and suppliers through installation, configuration, and programming. Accurately document interactions in the help desk system, escalate complex issues, and help maintain a knowledge base while reporting recurring technical problems and customer feedback.

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FursaFursa
Qureos
Qureos
3 weeks ago

Remote Help Desk Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the first point of contact for clients, providing first-line technical support via email, telephone, and remote support tools. Troubleshoot and resolve issues for access control products such as remote transmitters and receivers, and guide installers and suppliers through installation, configuration, and programming. Accurately document interactions in the help desk system, escalate complex issues, and help maintain a knowledge base while reporting recurring technical problems and customer feedback.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide first-line technical support to clients via email, telephone, and remote support tools.
  • •Troubleshoot and resolve issues related to access control products including remote transmitters and receivers.
  • •Guide installers and suppliers through product installation, configuration, and programming processes.
  • •Document all customer interactions, technical issues, and resolutions accurately in the help desk system.
  • •Escalate complex or unresolved issues to internal teams and contribute to the knowledge base.

Pay and Benefits

Salary: USD 32 - 35 hourly

Key Requirements

  • •Proven experience in a technical support, IT help desk, or customer support role.
  • •Excellent verbal and written communication skills for explaining complex technical information clearly.
  • •Strong analytical and problem-solving capabilities.
  • •Customer-centric mindset with a commitment to outstanding service.
  • •Proficiency with help desk software and remote support tools; experience supporting hardware products is highly desirable.
Experience:ITHardware support
Skills:CommunicationProblem-solvingCustomer focusAnalytical thinkingIndependent working
Tech Stack:Help desk softwareRemote support tools

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn