Back-Office Ticketing Agent

Yassir
Algiers
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-2 yearsSkills: ["Communication","Problem-solving","Attention to detail","Multitasking","Teamwork"]

Back-Office Ticketing Agent responsible for processing and tracking reservations (airfare, hotel, packages), ensuring administrative and operational compliance, and supporting customer satisfaction in a digital environment. You’ll manage emissions, reissues, cancellations, and refunds, verify compliance with tariffs and policies, and contribute to weekly/monthly reporting while using Amadeus or equivalent GDS systems.

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FursaFursa
Yassir
Yassir
6 months ago

Back-Office Ticketing Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Back-Office Ticketing Agent responsible for processing and tracking reservations (airfare, hotel, packages), ensuring administrative and operational compliance, and supporting customer satisfaction in a digital environment. You’ll manage emissions, reissues, cancellations, and refunds, verify compliance with tariffs and policies, and contribute to weekly/monthly reporting while using Amadeus or equivalent GDS systems.
Location: Algiers
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Process reservations (air, hotel, packages, ancillary services)
  • •Track client files before, during and after travel
  • •Manage ticketing issues: issuances, reissuances, cancellations and refunds
  • •Verify dossier compliance (documents, payments, fare conditions); use GDS daily; check PNRs and fare rules
  • •Update tracking dashboards (sales, reservations, incidents) and contribute to weekly/monthly reporting; ensure internal/regulatory procedures (IATA, BSP, suppliers) are followed

Key Requirements

  • •Diploma in tourism, management, or a related field is a plus
  • •Minimum of two years of experience in ticket reservations or client support
  • •Excellent verbal and written communication skills
  • •Ability to use reservation systems such as Amadeus and general IT tools
  • •Attention to detail and ability to multitask; problem-solving under pressure
Experience:2-2 yearsTravelTourism
Skills:CommunicationProblem-solvingAttention to detailMultitaskingTeamwork
Tech Stack:AmadeusGDSReservation systems

Company Brief

Yassir
Yassir is a North African super app offering ride-hailing, delivery, and fintech services. It connects riders, couriers, and merchants through a mobile platform focused on emerging markets across Africa.
Industry: Mobility Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Algiers, Algeria
Founded: 2017
Website