Program Mentor: School of Education (Pacific and Mountain Time Zone Support)

Western Governors University
United States
Workplace: RemoteFull timeUSD 60,600 - 90,900Function: Communications, PR & CommunityExperience: 3+ yearsEducation: mastersSkills: ["Communication","Organization","Customer service","Interpersonal skills","Proactive support"]

Coach and guide an assigned group of education students to support academic progress and career competency development. Respond urgently to learner needs via timely email and phone support, monitor progress, and provide proactive outreach. Serve as a subject matter expert in WGU’s program model, using technology-based communication and teaching platforms while maintaining a student-friendly schedule and collaborating with other university professionals.

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Western Governors University
Western Governors University
1 day ago

Program Mentor: School of Education (Pacific and Mountain Time Zone Support)

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Job Summary

Coach and guide an assigned group of education students to support academic progress and career competency development. Respond urgently to learner needs via timely email and phone support, monitor progress, and provide proactive outreach. Serve as a subject matter expert in WGU’s program model, using technology-based communication and teaching platforms while maintaining a student-friendly schedule and collaborating with other university professionals.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Act as a steward for WGU’s mission and strategic vision through student-focused support.
  • •Provide direct coaching and guidance to an assigned load of students to support success.
  • •Demonstrate WGU and program expertise and maintain it through ongoing development activities.
  • •Monitor student progress and provide proactive support and outreach, including urgency-based responsiveness.
  • •Use technology-based teaching and communication platforms and collaborate with other professionals to foster a student-obsessed atmosphere.
Travel: Medium travel

Pay and Benefits

Salary: USD 60,600 - 90,900
Perks:Health InsuranceDentalVisionRetirement SavingsPaid LeavePaid HolidaysParental Leave

Key Requirements

  • •Master’s or advanced degree and all applicable licenses or certifications for a degree program.
  • •Minimum 3 years of experience providing student support, mentoring, coaching, and/or instruction within a Certified K-12 School.
  • •Demonstrated ability to work with diverse learner profiles.
  • •Ability to work a student-friendly schedule (evenings/weekends).
  • •Pacific and Mountain time zone support.
Experience:3+ yearsK-12 educationDistance learning
Education:Master's
Skills:CommunicationOrganizationCustomer serviceInterpersonal skillsProactive support
Certifications:ICF ACCICF PCCICF MCC
Tech Stack:Data entryEmailCalendarWord processingDatabase programsLCDCaseload tools

Company Brief

Western Governors University
An accredited, nonprofit online university offering competency-based bachelor’s and master’s degree programs focused on workforce-relevant skills across business, IT, education, health, and nursing.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Nonprofit & NGO
Headquarters: Salt Lake City, United States
Founded: 1997
WebsiteLinkedIn