Customer Experience Specialist, Woburn, MA

Renuity
United States
Workplace: OnsiteFull timeUSD 22 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Interpersonal skills","Client-centered approach","Organizational skills","Time management","Communication","Collaboration","Problem-solving"]

Provide exceptional service to potential and existing customers by identifying needs, responding to inquiries, and tracking customer experiences across online and offline channels. Collaborate with production, marketing, and sales to enhance customer service and brand awareness. Document inquiries, log technical issues, and capture compliments and complaints, using a client-centered, proactive approach to maintain positive experiences.

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Renuity
Renuity
1 day ago

Customer Experience Specialist, Woburn, MA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide exceptional service to potential and existing customers by identifying needs, responding to inquiries, and tracking customer experiences across online and offline channels. Collaborate with production, marketing, and sales to enhance customer service and brand awareness. Document inquiries, log technical issues, and capture compliments and complaints, using a client-centered, proactive approach to maintain positive experiences.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Track customer experiences across online and offline channels, devices, and touchpoints.
  • •Collaborate with production, marketing, and sales teams to enhance customer services and brand awareness.
  • •Identify customer needs and take proactive steps to maintain positive experiences.
  • •Respond to customer inquiries in a timely and effective manner via phone, email, social media, or chat applications.
  • •Document processes; log technical issues and customer compliments and complaints.

Pay and Benefits

Salary: USD 22 - 25 hourly

Key Requirements

  • •At least 2 years of experience as a customer experience specialist or similar customer support role.
  • •Extensive experience gathering and interpreting customer experience information.
  • •Intermediate experience with MS Office.
  • •Exceptional interpersonal skills and a client-centered approach.
  • •Great organizational, time management, communication, and problem-solving skills.
Experience:2+ years
Skills:Interpersonal skillsClient-centered approachOrganizational skillsTime managementCommunicationCollaborationProblem-solving
Tech Stack:MS OfficePhoneEmailSocial mediaChat applications

Company Brief

Renuity
Provides home maintenance, renovation, and property improvement services, connecting homeowners with vetted contractors and managing projects from initial quote through completion.
Industry: Construction Tech
Website