Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Customer focus","Communication","Listening"]

Handle inbound and outbound customer interactions for direct banking, including phone, chat, and email. Understand customer banking needs, resolve issues, and explain procedures and retail banking products while following bank guidelines in a call center environment. Capture and report customer feedback, perform root-cause analysis and charge/fee reversals when needed, and convert relevant inquiries into sales opportunities to meet financial targets and KPIs.

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FursaFursa
Mashreq
Mashreq
3 days ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Handle inbound and outbound customer interactions for direct banking, including phone, chat, and email. Understand customer banking needs, resolve issues, and explain procedures and retail banking products while following bank guidelines in a call center environment. Capture and report customer feedback, perform root-cause analysis and charge/fee reversals when needed, and convert relevant inquiries into sales opportunities to meet financial targets and KPIs.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Delight internal and external customers by managing inbound and outbound calls (with call-back), and supporting customers via chat and email.
  • •Understand customer banking needs and provide excellent service to drive customer loyalty.
  • •Resolve customer problems through live chat, email, or telephone and clarify procedures and products.
  • •Operate in a call centre environment within bank rules and Direct Banking Center guidelines, meeting KPI targets.
  • •Capture and report customer feedback for continuous product development, including root cause analysis and reversals of charges and fees when necessary.

Key Requirements

  • •University graduate (preferably with some finance/banking or maths component).
  • •1–3 years of experience.
  • •Very customer focused.
  • •Excellent communication and strong listening skills.
  • •Computer literate.
Experience:1-3 yearsBankingFinance
Education:Bachelor's
Skills:Customer focusCommunicationListening

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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