Service Writer

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Experience: 3-4 yearsEducation: high_schoolSkills: ["Customer focus","Relationship building","Interpersonal skills","Problem-solving","Adaptability"]

Schedule and manage customer rental workflows by writing damage work orders, ordering parts, and billing work orders. Assist the service manager with tracking customer damage and internal work orders, and guide inbound leads through the EquipmentShare rental process. Build relationships with contractors and principals, educate customers on ways to save and improve operations, and promptly resolve inquiries, complaints, and requests while maintaining high customer satisfaction through ongoing follow-up.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
EquipmentShare
EquipmentShare
2 days ago

Service Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Schedule and manage customer rental workflows by writing damage work orders, ordering parts, and billing work orders. Assist the service manager with tracking customer damage and internal work orders, and guide inbound leads through the EquipmentShare rental process. Build relationships with contractors and principals, educate customers on ways to save and improve operations, and promptly resolve inquiries, complaints, and requests while maintaining high customer satisfaction through ongoing follow-up.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

  • •Write customer damage work orders, order parts, and bill work orders.
  • •Assist the service manager to manage customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the rental process.
  • •Expand and maintain customer relationships to ensure high satisfaction and educate customers on ways to save money and operate more efficiently.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and other communications; develop sales strategies to increase market share.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveGym MembershipWellness StipendLearning BudgetReimbursement

Key Requirements

  • •Write customer damage work orders, order parts, and bill work orders.
  • •Maintain customer service standards by promptly responding to and resolving inquiries, requests, complaints, and communications.
  • •Build and nurture relationships with contractors and construction company principals, educating customers on rental value and improving customer outcomes.
  • •3–4 years of sales experience (equipment sales experience is a plus) and strong interpersonal and problem-solving skills.
  • •High School diploma or equivalent; safety-sensitive role contingent on passing a 10-panel drug screen (and employment contingent on background check).
Experience:3-4 yearsSalesEquipment sales
Education:High School
Skills:Customer focusRelationship buildingInterpersonal skillsProblem-solvingAdaptability
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn